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NexGen Networks · 4 months ago

Network Operations Manager

Hollywood, FL

Full-time

Onsite

Entry, Mid Level

1+ years exp

NexGen Networks is a telecommunications company providing network transport services globally. The Network Operations Manager will troubleshoot and resolve network issues for business customers, manage support tickets, and ensure optimal network setup and performance.

InternetISPTelecommunications

Responsibilities

Identifies, troubleshoots and resolves hardware-, software- and network-related problems encountered by business customers on our network

Configure, test and installs network equipment such as cisco, etc

Performs primary network system administration on network servers as needed

Installs, certifies and troubleshoots network cabling infrastructure, including metro area & wide area network/telecom equipment and software

Uses established tracking system to log requests; monitors progress, tracks problem resolution, identifies patterns of failure, researches bug fixes and implements solutions; communicates with manager regarding unresolved problems

Works with vendors to resolve hardware operating system issues; researches and tests possible solutions and implements solutions. Analyzes bugs in system and software; researches and tests possible solutions; implements solutions

Works with programmers to solve problems & improve internal systems

Optimizes computer usage by researching and recommending enhancements to system capabilities and performance

Enforces our companies network security and installation procedures

Work rotating, including on call shifts in a 24/7 environment to support our global network

Field dispatch and driving to locations will be a requirement

Qualification

Network troubleshootingCisco equipmentLAN/WAN administrationTechnical supportNetwork cabling systemsSNMP serverTCP/IP knowledgeMicrosoft Certified ProfessionalAnalytical problem solvingMulti-tasking abilityCommunication skillsAdaptabilityTeamwork

Required

Identify, troubleshoot and resolve hardware-, software- and network-related problems encountered by business customers on our network

Configure, test and installs network equipment such as cisco, etc

Performs primary network system administration on network servers as needed

Installs, certifies and troubleshoots network cabling infrastructure, including metro area & wide area network/telecom equipment and software

Works with vendors to resolve hardware operating system issues; researches and tests possible solutions and implements solutions

Analyzes bugs in system and software; researches and tests possible solutions; implements solutions

Works with programmers to solve problems & improve internal systems

Optimizes computer usage by researching and recommending enhancements to system capabilities and performance

Enforces our companies network security and installation procedures

Work rotating, including on call shifts in a 24/7 environment to support our global network

Field dispatch and driving to locations will be a requirement

Minimum: bachelor's degree in a related field (or working towards this)

Experience working with network technology & systems technologies such as cisco, juniper, ciena, snmp server, dell, and knowledge of program applications

Experience working with persons from diverse cultural

Must be highly motivated

Must be flexible and adaptable to meet the needs of a fast growing company working and supporting financial markets customers

Strong work ethic and multi-tasking ability

Able to work unsupervised, but also to utilize direction, supervision, criticism, and training effectively

Excellent analytical problem solving and decision-making abilities

Strong written and verbal communication skills

Driver's license is a requirement

Identify, analyze and troubleshoot a wide range of complex technical computer- and network-related problems effectively

Listen and communicate information to a wide variety of clients and vendors at all levels of skill

Deliver customer support both in-person and over the phone in a professional manner

Learn and provide support for our network

Learn and apply new technical knowledge quickly

Communicate effectively with a diverse client base both verbally and in writing

Work independently and as a member of a team

Maintain cooperative work relationships

Demonstrate sensitivity to, and respect for, a diverse customer

Knowledge of capabilities and limitations of various systems, including local area networks and wide area networks

Knowledge of the principles of information systems design, especially related to multi-protocol, multi-platform environments

Knowledge of principles and practices of networking technologies

Thorough understanding of lan/wan protocols

Knowledge of theory and practice of lan/wan administration

Mastery of desktop operating systems and various software applications

Education: bachelor's degree with at least two years of coursework in computer sciences

Experience: current experience providing level two technical desktop and network support in a large multi-platform and multi-operating systems environment or one year of experience and an mcp (microsoft certified professional) certificate

Demonstrated experience implementing local area networks using multi operating systems and platforms, network and computer trouble-shooting and problem solving skills required, including knowledge of networking theory, principles and practices

Specific knowledge of tcp/ip, routing, lan/man switching using cisco equipment

Knowledge of web programming would also be helpful