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Epiq · 9 hours ago

Client Services Project Manager

Ontario, CA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Epiq is a company focused on delivering high-quality service in the electronic discovery industry. They are seeking a Client Services Project Manager to lead client relationships and manage multiple projects, ensuring client satisfaction and effective communication throughout the project lifecycle.

Document ManagementEdiscoveryInformation TechnologyLegalLegal Tech

No H1B

Hiring Manager

Jamie Myles

Responsibilities

Serves as the primary liaison with key client representatives with the goal of owning the service delivery relationship

Drives overall client satisfaction through effective coordination and communication of client deliverables

Effectively executes project forecasts and work schedules implemented by the Sr. Project Manager or Client Services Director

Ensures client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both the client and internal partners

Consistently delivers proactive communication with clients and when client issues arise addresses those issues or expeditiously escalates to the Sr. Project Manager of Client Services Director

Ensures that an update to date record is maintained with regard to the status of all projects being worked on

Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality

Instills confidence with the client and serves as a primary public face of Epiq’s high-quality service delivery offering

Qualification

EDiscovery knowledgeProject managementClient relationship managementOralWritten communicationLeadership skills

Required

A solid understanding of eDiscovery and the litigation support industry which is typically a result of at least 2 years of experience in project management positions with law firms, corporate legal departments or eDiscovery service providers

Demonstrated success in the management of multiple simultaneous projects

Oral and written communication skills which provide a strong and confident leadership presence

Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements

Demonstrated ability in each of the following areas: ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met

Must be authorized to work in Canada and be located in Canada