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eSpecial Needs · 2 months ago

Inside Sales & Business Development Representative

St. Louis, MO

Full-time

Onsite

Entry, Mid Level

2+ years exp

eSpecial Needs is dedicated to providing high-quality adaptive equipment, therapy solutions, and sensory products. They are seeking a driven, customer-focused Inside Sales & Business Development Representative to help customers move from quote to order while building lasting relationships and uncovering new opportunities.

Health CareManufacturingRetail

Responsibilities

Convert Quotes to Orders: Follow up on open and aging quotes, assist customers in finalizing purchases, and answer product or pricing questions

Respond to Sales Inquiries: Handle inbound calls, emails, and chat messages from customers seeking information about products, quotes, or funding

Develop New Business: Identify and reach out to potential customers (schools, therapy centers, agencies, etc.) to establish new relationships and generate leads

Nurture Customer Relationships: Build trust through consistent communication, follow-up, and exceptional service

Collaborate Cross-Functionally: Work with marketing, customer service, and operations teams to ensure a seamless customer experience

Track and Report: Maintain accurate records in CRM/ERP systems (NetSuite, HubSpot) and report progress toward sales goals

Qualification

Inside sales experienceCRM/ERP systemsBusiness developmentCommunication skillsCustomer serviceTechnical aptitudeMultitaskingEmail automationSpreadsheet proficiencyHealthcare experienceEducation experienceE-commerce experienceOrganizational skills

Required

2+ years of inside sales, account management, or business development experience (B2B or B2C)

Excellent communication and follow-up skills - both written and verbal

Strong technical aptitude and discipline in using CRM and ERP systems - all sales activity, notes, and follow-ups must be logged and tracked digitally

Comfortable using tools like email automation, quoting systems, and spreadsheets to manage workload efficiently

Highly organized and able to multitask in a fast-paced environment

A proactive, customer-first attitude with a passion for helping people find solutions