Apple · 1 month ago
Senior Engineering Program Manager, Enterprise Technology Services
Austin, Texas, United States
Full-time
Onsite
Senior Level
5+ years expApple is seeking a Senior Engineering Program Manager for their Enterprise Technology Services team to lead large-scale Site Reliability Engineering initiatives. This role involves strategic thinking and collaboration across various teams to drive reliability outcomes and ensure operational excellence.
AppsArtificial Intelligence (AI)BroadcastingDigital EntertainmentFoundational AIMedia and EntertainmentMobile DevicesOperating SystemsTVWearables
Responsibilities
Define and drive multi-year SRE program roadmaps that enhance service availability, performance, and scalability
Translate strategic reliability objectives into actionable execution plans with clear milestones, KPIs, and accountability
Partner with engineering, product, and operations leaders to prioritize investments balancing short-term delivery with long-term platform evolution
Lead cross-functional engineering programs spanning capacity planning, incident reduction, observability, automation, and infrastructure modernization
Establish governance models, reporting cadences, and decision frameworks to improve delivery velocity and predictability
Manage complex dependencies across SRE, platform engineering, security, and product teams
Drive adoption of reliability best practices (SLAs, budgets, incident retrospectives) across services
Ensure consistent application of security and compliance standards across heterogeneous hardware and software environments
Champion automation and tooling that reduces toil and accelerates recovery
Communicate program status, risks, and impact to executives, engineering leaders, and partner orgs with clarity and transparency
Build trust and alignment across globally distributed teams, fostering a culture of accountability and collaboration
Serve as a bridge between business needs and technical execution, ensuring customer impact remains central
Qualification
Required
5 + years of technical program or project management for large-scale Infrastructure projects
Proven track record and technical knowledge in infrastructure delivery (data stores, storage compute, network), DevOps, SRE, and/or software engineering
Build strong customer relationships with operations, data centers, suppliers, vendors, manufacturing teams. Identify opportunities that benefit the customer and deliver solutions that meet customer expectations
Experience with Tableau or similar dashboard applications
Expert in project scoping, identifying risks, developing mitigation strategies, stakeholder management, data-driven analysis for decisions and facilitating resolutions along with application readiness and change adoption
Willing and able to travel to international manufacturing partners (can be up to 2 weeks at a time)
Preferred
Experience in technical program management, service delivery, or engineering leadership, driving reliability, infrastructure, or platform engineering programs
Proven track record of leading large, multi-team programs in highly available, large-scale distributed systems or cloud environments
Strong understanding of SRE practices, DevOps principles, and modern infrastructure (Kubernetes, containers, cloud platforms like AWS/Azure/GCP)
Readily learns and adopts new technologies. Knowledge of DevOps, continuous delivery, Splunk, AWS services like S3, hosting components such as Netscalers, OS, servers, storage, databases, backup, load balancers, DMZ, WAF, networking, Citrix, VMWare, Linux etc
Deep understanding of incident management processes and best practices. Ability to drive the root cause analysis, identify the corrective actions, and follow up to closure
Deeply understands architecture and integration points of application sets to support process, products, configuration, policies that take into consideration the needs of supply chains, data centers and global contract manufacturing sites
Demonstrated success in executive stakeholder management and influencing without direct authority
Excellent communication, negotiation and presentation skills to globally dispersed project teams and leadership
Clear, measurable improvements in service availability, latency, and operational efficiency across key platforms
Cross-org alignment and execution confidence in reliability programs
A repeatable framework for SRE program delivery that scales across services and geographies
Company
Apple
Apple is a technology company that designs, manufactures, and markets consumer electronics, personal computers, and software.
10001+ employees
H1B Sponsorship
Apple has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6998)
2024 (3766)
2023 (3939)
2022 (4822)
2021 (4060)
2020 (3656)
Funding
Current Stage
Public CompanyTotal Funding
$5.67BKey Investors
Berkshire HathawayMicrosoftSequoia Capital
2025-05-05Post Ipo Debt· $4.5B
2025-01-16Post Ipo Debt· $0.31M
2021-04-30Post Ipo Equity
Leadership Team
Tim Cook
CEO
Craig Federighi
SVP, Software Engineering
Recent News
Venrock
2025-12-01
2025-09-25
Mac Daily News
2025-09-25
Company data provided by crunchbase