NEOGOV · 1 month ago
FHC Patient Access Call Center Specialist I
KY 40212, KY
Full-time
Onsite
New Grad, Entry Level
$17.54/hr - $17.54/hr
0+ years expNEOGOV is part of the Louisville Metro Government and is seeking a FHC Patient Access Call Center Specialist I. This role involves admitting and registering patients over the phone for health care services at Family Health Centers, managing appointments, and responding to patient requests for services.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Manages appointments for multiple providers and services at multiple FHC locations
Answers, screens, and processes medical service requests
Responds to patient requests for an appointment via patient portal or the United Community platform
Confers with on-site personnel to work same-day patients into today’s schedule
Collects minimal patient demographic information and enters into the Practice Management System (PMS)
Refers patients to the FHC nursing team for triage and medical services
Responds to crisis/red flag calls and refers them to the appropriate personnel
Utilizes the PMS to schedule appointments, take messages for provider visits and services, and communicate the required information to the appropriate personnel
Identifies patients with Limited English Proficiency (LEP) and/or other communication barriers and uses the appropriate interpretative services
Documents as appropriate on the medical record, forms, and/or computer the required documentation related to interpretative services
Adheres to standard safety and infection control precautions
Performs related work as required
Qualification
Required
High school graduation or its equivalent
Three months of clinical/clerical experience in a Federally Qualified Health Center (FQHC) or health care setting OR Certification from a Medical Office Specialist, Medical Secretary, Medical Assistant, Nursing Assistant, or other medical clerical program
An equivalent combination of training and experience may be substituted, as determined applicable by Civil Service
Must be available to work extended hours, both before and after the scheduled shift, as well as additional days as necessary
Must provide own transportation to work at other FHC locations as needed
Benefits
Medical
Dental
Vision
Group Term Life
Supplemental Life
Accidental Death & Dismemberment
Sick Leave
Vacation
Holiday Pay
Bereavement Leave
Kentucky Retirement Systems
457 Deferred Comp
Tuition Assistance
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase