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Citizens · 2 days ago

Incentive System Support Analyst

Johnston, RI

Full-time

Hybrid

Entry Level

$73K/yr - $109K/yr

1+ years exp

Citizens is a financial services company seeking an Incentive System Support Analyst to join their Sales Performance Management team. This role focuses on the administration of incentive compensation processes, ensuring data integrity, and supporting system functionality while collaborating with business partners.

BankingCredit CardsFinancial ServicesFinTechRetail

Responsibilities

Perform daily data validation and troubleshoot file load errors

Engage business partners as needed, including managing help desk tickets

Execute manual data loads and perform checksum audits to ensure accuracy

Administer and monitor established processes supporting incentive plan operations, including:

Payee and hierarchy maintenance

Plan eligibility and participation

System extracts and reporting

Field-facing administrative tools like plan acknowledgement, allocations and roster validations

Support ICM team role in SPM initiatives, including data migration to the data lake

Maintain data dictionaries and manage new requests or changes to existing inputs

Conduct internal system audits and cleanup activities

Create and maintain documentation for internal procedures, audit routines, and colleague readiness

Manage system access requests and perform regular User Entitlement Reviews

Act as first-line contact for incoming questions and issues; manage ServiceNow tickets

Test configuration changes, workflows, templates, and forms to ensure system integrity

Represent the team in partnership routines and cross-functional initiatives

Support quality assurance & internal audit testing

Qualification

Data AnalysisSQLIncentive Plan AdministrationMicrosoft Office SuiteAgile MethodologiesCommunication SkillsProblem SolvingTime Management

Required

1-3 years in business and data analysis, including requirements development and technical delivery

Strong understanding of databases and SQL

Knowledge of incentive plans and related administration processes

Proficiency in Microsoft Office Suite (Excel, Project, Visio, PowerPoint, Word)

Ability to work independently, resolve issues, and escalate appropriately

Excellent follow-up and communication skills (oral and written)

Ability to manage competing priorities while meeting Service Level Agreements (SLAs)

Ability to manage workload and incoming work with Agile methodologies (Kanban)

Bachelor's Degree required

Preferred

3–5 years of experience in financial services across customer-facing, leadership, or technical roles

1-3 years of administrative experience with an incentive compensation management system, preferably Varicent

Benefits

Comprehensive medical, dental and vision coverage

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States.

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828

Providence, Rhode Island, USA

10001+ employees