IDEXX · 1 month ago
Customer and Technical Support Consultant - Bilingual
United States
Full-time
Remote
New Grad, Entry Level
$20/hr - $20/hrIDEXX is an innovation leader in every industry they serve, dedicated to helping pet owners keep their companion animals healthy. The Customer and Technical Support Consultant role is crucial in providing assistance to veterinarians and animal healthcare professionals by resolving inquiries and supporting the use of diagnostic analyzers.
BiotechnologyHealth CareLivestockVeterinary
Hiring Manager
Stefanie King
Responsibilities
You will instruct customers on the use of our in-house diagnostic analyzers
You will coordinate and assist with equipment installations and troubleshoot mechanical hardware technical problems as well as software integration issues
Qualification
Required
Fluent in both French and English
Experienced in a technically related field
Worked in a veterinary practice with chemistry analyzers, a laboratory setting, or contact center environment
Strong computer and technical skills
Aptitude to learn applicable software and hardware
Highly motivated, goal-oriented, and a strong collaborator
Proven track record of providing extraordinary customer service
Superb listening and communication (verbal and written) skills
Strong interpersonal skills with the ability to establish rapport quickly
Master problem solver with fine attention to detail
Strong organizational skills in a multi-tasking environment
Ability to learn quickly and apply skills and abilities to a variety of customer interactions
Ability to be on the phone for 8 hours per day
Reliable and dependable attendance
Availability by telephone, voicemail, email, and Microsoft Teams messaging during scheduled business hours
High-speed hardwired internet connection (minimum 15 Mbps download; 3 Mbps upload) must be maintained
Preferred
Prior phone experience a plus
Networking and/or software support is a plus
Benefits
Eligible for annual bonus
Health / Dental / Vision Benefits
Company
IDEXX
10,000+ people, one global focus - enhancing the health and well-being of pets, people, and livestock We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job.
Founded in 1983
10001+ employees
H1B Sponsorship
IDEXX has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (18)
2023 (20)
2022 (28)
2021 (21)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
unknown1991-06-21IPO
1984-01-01Seed
Leadership Team
Jonathan Mazelsky
President and CEO
Michael Erickson
Executive Vice President and General Manager
Recent News
2026-01-16
PharmiWeb
2026-01-15
Company data provided by crunchbase