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Hannaford Supermarkets · 4 hours ago

PT Hannaford To Go Facilitator

Belfast, ME

Full-time

Onsite

New Grad, Entry Level

Hannaford Supermarkets is a longstanding local market that emphasizes sustainable practices and local sourcing. They are seeking a PT Hannaford To Go Facilitator to oversee operations, assist customers with online orders, and ensure compliance with safety and sanitation standards.

Retail

Responsibilities

Observe and follow all company policies and established procedures

Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy

Assign fixed activities to Hannaford to Go associates during idle periods

Treat all associates with fairness, dignity, and respect

Assist in special projects and perform other functions as assigned by supervision

Ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to refrigerated and other perishable items

Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards

Bag or package merchandise according to established company policies and procedures and store in designated area for customer pickup

Control excessive use of store supplies, such as ribbons, receipt tape, bags, labels and cleaning materials

Assist in prompt cleanup of spills and breakage of glass or plastic containers to eliminate potential hazards and prevent accidents

Be knowledgeable in and able to recognize or differentiate between all of the various types of produce merchandise carried in the store including differences between varieties of similar classes of products (e.g., apples, lettuces, etc..)

Record on designated forms any price discrepancies and/or any 'not on file' items that are encountered on electronic point-of-sale terminal, request price checks promptly on any such items according to company policy

Observe security standards by staying alert and being aware of customers' actions and behavior

Report to manager or security any abnormal behavior

Process all of the various types of sales transactions accepted by the store including but not necessarily limited to cash, checks, authorized Accounts Receivable sales, Electronic Payments, WIC coupons, Food Stamps, manufacturers' coupons, gift cards, bottle deposits, bottle refunds, merchandise refunds in strict accordance with established company policies and procedures including full compliance with any legal requirements or regulations governing same

Secure registers, Mobile POS Equipment, RF Units at all times when leaving it unattended; protect company assets at all times

Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, on going basis

Perform all other duties as assigned

Qualification

Customer service skillsLeadership skillsTechnical requirements knowledgeEffective communication

Required

Effective communication and customer service skills

Must meet minimum age requirements to perform specific job functions (18 years of age)

Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job

Demonstrated ability to perform the technical requirements for Hannaford to Go Service

Ability to lead and coach others

Demonstrates strong Leadership Skills

Perform repetitive hand and arm motions while standing/walking the majority of the shift

Bend and lift products weighting up to 15 pounds continuously, 25 pounds frequently and 50 pounds on occasion

Push or pull up to 75 pounds on occasion

Work in and out of inclement weather when necessary

Gather up to five shopping carts and push them to designated areas

Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners

Have sufficient visual acuity to read the RF unit display screen as well as check identification cards, checks, invoices and other written documents

Preferred

Promote customer goodwill by providing high standards in customer service

Manager customer's on-line orders and maintain effective work schedules for Hannaford to Go associates to meet business traffic requirements and minimize customer inconvenience

Provide feedback to store leadership on any HTG operational issues

Proactively partner with Department Managers to ensure fresh orders, particularly those with cutlist are handled properly

Assist customers picking up orders at designated pickup location

Handle cash pickups and change orders as requested and log as required

Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks, and the sale of tobacco/alcoholic beverages

Provide customers and associates with refunds, over-rings and other transactions requiring approvals or overrides

Supervise performance of all duties and responsibilities of all Hannaford to Go associates

Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Company

Hannaford Supermarkets

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Hannaford Supermarkets is a leading regional grocer operating in stores across Maine, Massachusetts, New Hampshire, New York and Vermont, most with full-service pharmacies.

Founded in 1883