Quest Diagnostics · 4 weeks ago
Sr. Manager, Engineering - Process & Reliability
Clifton, NJ
Full-time
Onsite
Mid, Senior Level
$143K/yr - $163K/yr
3+ years expQuest Diagnostics is a leading provider of diagnostic information services, and they are seeking a Sr. Manager for Engineering - Process & Reliability. This role is responsible for overseeing BME operations, ensuring service quality, and driving improvements across multiple sites to meet regulatory requirements and operational efficiency.
BiotechnologyHealth CareHealth DiagnosticsInformation ServicesPrecision Medicine
Responsibilities
Lead and optimize the regional implementation of the CMMS / EAM System across Instrument Platforms to track and trend equipment up & downtime and automate KPI Measurement
Strategic guidance and collaboration with enterprise operations matrix leadership teams for implementation of Automation platforms, Operations excellence, Reliability, Vendor management, and key projects
Lead, develop, and manage overall operations and distribution of resources (staffing, budgets, and outside vendor services) of the BME program in collaboration & consultation with cross-functional stakeholders and business partners
Review, audit, and participate in decision support activities related to problem diagnosis, repair, preventive maintenance, and quality assurance of equipment
Participate in the development of annual goals and objectives related to supporting the growth and development of equipment support services program. (both locally and enterprise wide)
Implement and manage large/complex projects (enterprise wide) utilizing operational excellence and project/program management skills
Develop and implement technical training for staff (i.e., onboarding materials, maintenance procedures)
Serve as a technical resource for the BME team and lab. Provides 'best practices' to other enterprise-wide Quest sites and aids in their development
Oversees evaluation of equipment service needs and communicates with clinical equipment users on proper device use and safety
Evaluates maintenance and cost data related to laboratory equipment, to deliver expected service productivity and quality
Develops effective written reports and make presentations on operational and technical issues
Develop BME staff through progressive coaching/mentoring. Holds staff accountable for performance and behavior issues. Provides the appropriate level of coaching and leadership where performance is not measuring up to business expectations
Takes accountability for service quality at assigned site(s). Works with both internal and external teams to develop and promote high quality service
Collaborate with vendors and external service leadership to ensure excellent service is provided
Collaborate with R&D, technical depts, and vendors as appropriate to ensure new instrumentation and assays are performing and maintained optimally
Works closely with internal customers and external customers through the right channels to resolve problems and issues
Collaborate with fellow managers and leadership to align BME and Lab initiatives
Collaborates with Site Ops leaders and enterprise-wide operations to ensure all lab projects involving instrumentation needs are proactively planned
Qualification
Required
Minimum of three (3) years experience in a managerial role overseeing a service program (or similar)
Ability to navigate the facility and individual labs/sites
Ability to travel
Ability to sit or stand for extended periods of time
Ability to lift light to moderately heavy objects. (1-10 lbs frequently, 11-25 lbs occasionally, 26-50 lbs seldomly)
Must be able to work in a biohazard environment and comply with safety policies and procedures outlined in the Environmental Health & Safety Manual
Daily automation & high complexity operations in a regulated industry
BME technical expertise
Knowledge of many different types of laboratory equipment
Knowledge of electronic theory and technology
BME and general lab safety
Project management
CMMS
Regulatory requirements (CAP, NY, ISO, etc.)
Ability to use computer software packages (word processing, spreadsheets, WO systems, inventory systems, databases, etc.)
Ability to quickly learn new procedures
Ability to evaluate staff
Strong Communication (both verbal and written) with all spans of organizational hierarchy
Leadership
Coaching/accountability
Staff development
Program development
Scheduling
Decision making
Gemba
Bachelor's degree required
Preferred
Demonstrated understanding, experience, and leadership in Maintenance & Reliability, CCMS Computer Maintenance Management Systems and TPM Total Productive Maintenance (6+ years)
Demonstrated understanding, experience, and leadership in continuous improvement, process management, project management and change management, including leading large or complex projects with multiple workstreams (6+ years)
High-complexity instrumentation/automation for clinical lab settings (i.e., LCMS, large chemistry analyzers, automated liquid handling robots, etc.)
Benefits
Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
HealthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
And so much more!
Company
Quest Diagnostics
Quest Diagnostics is a clinical laboratory that offers diagnostic testing, services, and information.
10001+ employees
H1B Sponsorship
Quest Diagnostics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (59)
2024 (38)
2023 (74)
2022 (56)
2021 (49)
2020 (45)
Funding
Current Stage
Public CompanyTotal Funding
$2.6B2024-08-15Post Ipo Debt· $1.85B
2023-10-30Post Ipo Debt· $750M
1996-12-17IPO
Leadership Team
James Davis
Chief Executive Officer and President
Cecilia McKenney
SVP & Chief Human Resources Officer
Recent News
2026-01-09
2026-01-06
Company data provided by crunchbase