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Genisys Credit Union · 1 month ago

Future Opportunities - Retail Branch Manager

Auburn Hills, MI, US

Full-time

Onsite

Mid, Senior Level

2+ years exp

Genisys Credit Union is a financial institution that values its employees and offers a supportive work environment. They are seeking motivated candidates for a future Branch Manager position, responsible for overseeing branch operations, sales, and member services while ensuring high service quality and team development.

Finance

Responsibilities

Works with their Regional Manager, VP Sales & Service, and other Senior Team members, to develop, communicate, and implement branch sales plans and directives

Supervises work scheduling and workflow of daily routine operations

Addresses and resolves sales related problems. Implements and monitors sales and service quality plans. Implement credit union plans at the branch level to assure consistency and productivity commensurate with staffing levels, facilities, and market area

Supervises and assists with member services and teller functions

Provides leadership through effective coaching and communication

Conducts regular meetings with Branch employees to inform and train. Discusses areas needing improvement and changes in procedure: Monthly Observation Coaching, weekly one-on-one coaching, and weekly sales meetings

Ensures that members' requests and questions are promptly resolved

Promotes branch business development and seeks to broaden member base, implements Credit Union member service quality standards and ensures adherence to service quality programs. Proactive in maintaining member satisfaction through branch employee knowledge levels, courtesy, appearance, responsiveness, accuracy, and communications. Handles unusual or difficult member situations beyond the scope of branch personnel. Works with HR to resolve serious personnel problems which are escalated to the Retail Branch Manager

Fills in and performs duties in Branch positions as needed

Qualification

Supervisory experienceSales experienceMarketing skillsLeadership skillsComputer applicationsBusiness equipment operationWork flow managementInterpersonal skillsOrganizational skillsAttention to detail