Software Technical Support Engineer (MFT/B2Bi) jobs in United States
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Axway · 2 weeks ago

Software Technical Support Engineer (MFT/B2Bi)

positionScottsdale, AZ
timeFull-time
remoteHybrid
seniorityEntry Level
date1+ years exp

Axway is a pioneer in empowering organizations to achieve digital transformation and unlock innovation. They are seeking a motivated Customer Support Technical Engineer who enjoys solving complex technical issues and working directly with customers in a Linux environment, focusing on troubleshooting and enterprise integration tools.

Cloud ManagementDeveloper APIsIdentity ManagementSaaSSoftware
badNo H1Bnote
Hiring Manager
Arlene S.
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Responsibilities

Provide hands-on troubleshooting, diagnostics, and problem replication for customer issues
Support application functionality as well as the surrounding environment (OS—especially Linux, database, network, etc.)
Respond to customer inquiries via phone, email, and web tickets within target SLAs
Lead customers through issue resolution with clear communication and strong ownership
Act as a bridge between customers and escalation teams, ensuring issues meet escalation readiness
Maintain up-to-date knowledge of Axway products
Document all interactions in CRM
Participate in beta/sprint support for assigned products
Occasional travel for onsite troubleshooting
Participate in after-hours on-call rotation

Qualification

Linux troubleshootingSQL proficiencyCommunication protocolsClient-server supportAnalytical thinkingProgramming languagesNetworking fundamentalsWindows server experienceBachelor's degree

Required

Must be legally authorized to work in the U.S. now and in the future. No visa sponsorship or relocation assistance is available
1–3 years experience in technical support, IT helpdesk, software/application troubleshooting, or similar hands-on technical role
Strong familiarity with Linux commands, navigation, logs, and environment troubleshooting
Experience supporting or debugging issues in client–server or enterprise application environments
Basic proficiency with SQL and database concepts (Oracle experience is a plus)
Understanding of core internet and communication protocols such as FTP/SFTP, HTTP/HTTPS, SMTP, SSH, SSL/TLS
Strong analytical thinking and curiosity-driven problem solving
Excellent communication skills and comfort working directly with customers

Preferred

Exposure to programming or scripting languages (Java, Perl, Python, Bash)
Experience with networking fundamentals, connectivity troubleshooting, and certificates
Windows server experience
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent hands-on experience)

Company

Axway

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Axway provides multi-enterprise cloud integration and API and identity management software.
dateFounded in 2001
location
Phoenix, Arizona, USA
people-size1001-5000 employees
web-link
http://www.axway.com

Funding

Current Stage
Public Company
Total Funding
$146.75M
2024-08-23Post Ipo Debt· $146.75M
2016-05-31Post Ipo Equity
2011-07-24IPO

Leadership Team

H
Herve DECHELETTE
Director
K
Kathleen CLARK BRACCO
Director

Recent News

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74Software: Q3 Momentum Drives Upgraded Growth Outlook
2025-10-31
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Oman Data Park Partners with Axway to Advance Secure Data Exchange and API Innovation Across Oman
2025-10-30
Morningstar.com
Axway Named a Leader in the 2025 Gartner® Magic Quadrant™ for API Management for the 10th Time
2025-10-10
Company data provided by crunchbase