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Duke University Health System · 1 month ago

Program Manager, Quality and Safety Heart Center

Durham, NC

Full-time

Hybrid

Mid Level

4+ years exp

Duke University Health System is committed to compassionate care and is seeking a Program Manager for the Quality and Safety Heart Center. The role involves providing administrative direction, overseeing quality and safety initiatives, and facilitating improvement in clinical quality and patient experience.

Health CareMedical

H1B Sponsor Likely

Responsibilities

Provide administrative direction to assigned programs to include managing and coordinating financial development and administration, special programs such as speakers and lectures' programs, publications and special conferences or other events to ensure fulfillment of the program objectives

Partner with developing strategic initiatives for HCCSU related to quality and safety; access and growth; finance; and workforce development

Partner in the oversight of quality and safety in the Heart Center service line

Facilitate improvement in clinical quality, patient experience, and operations

Serve as a resource for Heart Center staff and leadership for quality and safety-related topics

Utilize various performance improvement tools and methods, including Learning from Defects (LFD) and Root Cause Analysis (RCA). Incorporate findings and action plans into master CSU Improvement center

Ensure departmental compliance with external and internal regulatory requirements including the Joint Commission, Infection Control, OSHA, DHSR, etc

Oversight of quality, safety, and regulatory audits including process, completion rates, and collation of data. Present results to heart center leadership team

Oversee process metrics and outcomes of Environment of Care (EOC) and Infection Control rounds, providing feedback and recommendations for improvement

Partner with leadership team to develop metrics to ensure compliance with policies, procedures, and regulatory bodies

Maintain oversight of data tracking for hospital acquired infections, pressure injuries, and all other safety metrics

Develop reports to present data, action plans, and outcomes pertaining to quality and safety events

Facilitate projects and workshops to support teams, maintain a collaborative partnership and integrating evidence-based practice

Serve as a change agent for local practices in their quality/safety improvement efforts

Compile, interpret findings, and communicate trends in data to HC leadership team; Collaborate to identify and implement action plans for improvement

Promote a culture of safety; Oversee training, follow-up, and monitoring of safety event submissions, responding to serious safety events as appropriate

Promote initiatives related to improving workplace safety

Provide quality management system education as part of the onboarding process

Collect findings from tier 1 huddles and incorporate into master document

Attend quality and safety rounds and swarms as scheduled. Partner with CNSs regarding action plans

Qualification

QualitySafety ManagementCardiac BackgroundMicrosoft Tools ProficiencyPerformance Improvement ToolsCustomer Service

Required

Work requires communications, analytical and organizational skills generally acquired through completion of a bachelor's degree program

Work requires the ability to plan and administer programs and direct program activities within a specific functional area, generally acquired through four years of related experience

OR ANY OTHER EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

SUPERVISION

BUDGET PROJECTIONS

ANALYZE TRENDS

CUSTOMER SERVICE

Preferred

5 years RN BSN, Cardiac background strongly preferred

proficiency in Microsoft tools preferred

Benefits

Relocation Support for qualified individuals relocating greater than 50 miles

Company

Duke University Health System

Glassdoor3.7

World-class academic and health care system

Founded in 1925

Durham, North Carolina, USA

10001+ employees

http://dukemedicine.org

H1B Sponsorship

Duke University Health System has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (39)

2024 (30)

2023 (17)

2022 (24)

2021 (12)

2020 (10)