Senior Technical Customer Success Manager jobs in United States
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IONIX · 1 month ago

Senior Technical Customer Success Manager

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
date5+ years exp

IONIX is a company focused on protecting enterprises from cyber risks and enhancing security team efficiency. The Senior Technical Customer Success Manager will engage with existing accounts, promote IONIX’s services, and ensure client satisfaction while collaborating with sales and product teams.

Cloud SecurityComputerCyber SecurityEnterprise SoftwareNetwork Security

Responsibilities

Work closely with the sales and product teams to successfully onboard and provide increasing value to IONIX’s customers
Build strong relationships with IONIX clients and act as their primary point of contact
Act as a subject matter expert on our products and provide guidance to clients on how to solve existing challenges using IONIX technology
Develop and execute customer success plans that align with client goals
Ensure that clients are satisfied with our products and services and act as their advocate within our organization
Help improving IONIX products by understanding customers needs and influencing IONIX’s product roadmap

Qualification

Cyber security experienceWeb/cloud technologiesCustomer managementProject managementStartup experienceOrganizational skillsTeam collaboration

Required

5+ years in a customer-facing management technical role
Experience working with large enterprises and managing complex customers interactions
Previous Cyber security vendor experience
Strong organizational and project management skills
Ability to work independently and as part of a team
Proven deep technical understanding of core web/cloud technologies (TCP/IP, DNS, HTTP, HTML, PKI)
Proven understanding of Web Security concerns, requirements, and technologies

Preferred

Previous startup experience – an advantage

Company

IONIX

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IONIX is the attack surface management solution that uses Connective Intelligence.
dateFounded in 2017
location
Tel Aviv-yafo, Tel Aviv, ISR
people-size51-200 employees
web-link
https://www.ionix.io

Funding

Current Stage
Growth Stage
Total Funding
$50.25M
Key Investors
U.S. Venture Partners
2024-02-06Series A· $15M
2022-03-30Series A· $27M
2020-10-13Seed· $8.25M

Leadership Team

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Marc Gaffan
CEO
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Nethanel Gelernter
Co-Founder
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Company data provided by crunchbase