ADP · 1 week ago
Salesforce Service Cloud - Solution Architect
Alpharetta, GA
Full-time
Hybrid
Senior Level, Lead/Staff
$92K/yr - $246K/yr
8+ years expADP is a comprehensive global provider of cloud-based human capital management solutions. They are seeking a Salesforce Service Cloud - Solution Architect to design elegant solution designs for Salesforce CRM based on business requirements, improve client and associate experiences, and collaborate with cross-functional teams to drive innovation.
Bookkeeping and PayrollConsultingHuman ResourcesOutsourcingPaymentsSoftware
Responsibilities
Scrums. You'll start each day working with teams to understand responsibilities, identify any issues, and communicate priorities. You are a key member of the team, helping bridge the technical requirements between product management and development
Feature Design. You'll lead feature design to bring the art of the possible to life. You're always learning and researching new industry trends to make our products better. You'll incorporate what makes sense for our clients and associates, the market and ADP's goals into your features
Relationships. You'll create strong alliances with diverse stakeholders and ensure everyone is in this together and communicates most appropriately. You'll collaborate across multiple teams with developers, product managers, other solution architects, and UX teams, to name some, to continually drive innovation and make the product the best it can be
Measurement. You will measure, monitor and report feature and capability metrics and business outcomes
Variety of work. There is no typical day. You could be working on feature design, new features, product enhancements or business improvements. Best part? You'll get to see those ideas come to life
Presentations. You'll speak to internal and external stakeholders to communicate and defend ideas while answering critical questions
Qualification
Preferred
Bachelors degree or equivalent
8+ years of Technical Solution Design Experience
Experience deploying and maintaining cloud-based Salesforce CRM solutions- Service Cloud and Slack with hands-on involvement in the technical design of the capabilities to deliver products to market in an Agile environment (Experience Cloud is a plus)
Well versed in Salesforce product strategy, development, design, and rollout, with a penchant for user experience
You are skilled at breaking down complex subject matters for non-technical audiences, clearly explaining ideas, creating compelling arguments, and delivering visual and verbal information for maximum impact
You focus on data driven decision making, are empathetic to client needs, can bridge the gap between business needs and technical possibilities and can drive to closure in an environment where there are many competing priorities
You can think both large and small, building capabilities that can be used across the entire organization as well as designing for the uniqueness of each individual associate
Experience with delivering A.I.-powered solutions for customer service and/or sales at an enterprise scale is a plus
Experience in Human Capital Management is a plus
Benefits
Medical
Dental
Vision
Life Insurance
Matched Retirement Savings
Wellness Program
Short-and Long-Term Disability
Charitable Contribution Match
Holidays
Personal Days & Vacation
Paid Volunteer Time Off
And more.
Company
ADP
ADP provides business outsourcing solutions that facilitate businesses in HR, payroll, and administration processes.
10001+ employees
H1B Sponsorship
ADP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (531)
2024 (386)
2023 (340)
2022 (523)
2021 (342)
2020 (353)
Funding
Current Stage
Public CompanyTotal Funding
$17.1B2025-06-27Post Ipo Debt· $7.05B
2025-05-06Post Ipo Debt· $1B
2024-09-05Post Ipo Debt· $1B
Leadership Team
Carlos Rodriguez
President & Chief Executive Officer
Maria Black
President and CEO
Recent News
Business Wire
2025-12-17
MarketScreener
2025-12-17
2025-12-16
Company data provided by crunchbase