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Troon · 2 weeks ago

System Technician II

Reston, VA

Full-time

Onsite

Entry Level

$52K/yr - $60K/yr

1+ years exp

Troon is seeking a Systems Technician II to provide IT support across various hardware and software solutions. The role involves monitoring incidents, troubleshooting technical issues, and collaborating with team members to resolve escalated concerns while also engaging with third-party vendors as necessary.

Responsibilities

Monitor and Execute incidents/service requests through our in-house ticketing system

Respond to requests for technical assistance through phone queues and log case details accordingly in the ticketing system

Diagnose and document technical issues with all software and Hardware, including but not limited to workstations and peripherals, USB/Network printers, Point-of-sale systems, VOIP Phones, and Mobile Devices

Troubleshoot and diagnose technical issues affecting end users in collaboration with the team, and act as an escalation point for System Technician I in resolving complex issues

Maintain and mediate networking-related issues affecting firewalls, switches, access points, and other devices across all supported sites

Engage third-party vendors when necessary to resolve POS, ISPs, cameras, GPS, and VoIP outages outside our in-scope services

Advise users on IT-defined best practices and communicate company policies

Track inventory and ship IT equipment

Perform in-person services, including but not limited to onboarding new employees, desk visits, and managing on-site vendors at respective corporate offices

Provide on-call support during weekends and holidays as scheduled

Up to 25% travel on-site to customers for transitions

Create and maintain documentation on various business systems as needed train System Tech I, in collaboration with the service desk manager

Receives escalation requests as delegated by the service desk manager or through proper channels

Qualification

A+Network +Cisco Certified Network AssociateLinux+Security +MCDSTTicketing systemsMicrosoft Operating SystemsOffice SuitesCommunicationInterpersonal skillsAttention to detailProblem-solving skills

Required

Associate degree in computer science or 1-year related field

Excellent written and verbal communication skills

Strong interpersonal skills

Attention to detail

Good problem-solving skills

Preferred

Working knowledge of fundamental operations of relevant software, hardware, and other equipment

Ability to efficiently use ticketing systems to document and track all support calls

Familiarity with Microsoft Operating Systems and Office Suites

Flexibility with schedule, as this position requires shift work

Preferred certifications: A+, Net+, and/or MCDST

Company

Troon

Experience the world of Troon® at the greatest golf properties in the world the next time you play one of our luxury golf courses! Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail.

Founded in 1990

Scottsdale, Arizona, US

10001+ employees