Farmers Insurance · 1 month ago
Client Systems Engineer I / II - Senior Deskside Support in Phoenix, AZ (Hybrid)
Phoenix, AZ
Full-time
Hybrid
Mid, Senior Level
$85K/yr - $135K/yr
3+ years expFarmers Insurance Group is an award-winning employer focused on delivering peace of mind to customers through protection and comprehensive advice. The Client Systems Engineer I / II role involves providing advanced onsite deskside support, managing complex technical issues, and mentoring junior team members while ensuring exceptional customer service.
Auto InsuranceFinancial ServicesInsuranceLife Insurance
Responsibilities
Provide onsite deskside support for all employees, including VIP/Executive white-glove service
Participate in on-call rotation for after-hours support of critical incidents
Resolve complex technical issues involving applications, hardware, access, databases, mobile devices, and peripherals in an enterprise environment
Perform root cause analysis and manage enterprise-level client security (encryption, antivirus, firewall, data loss prevention, policies, etc.)
Manage major projects such as deployments, testing, and remediation; develop customer training and technical documentation
Support conference room technology and AV equipment for meetings
Maintain accurate asset tracking and inventory for end-user hardware
Mentor junior team members and act as a senior technical resource
Qualification
Required
High school diploma or equivalent required
+ Three years of technical experience or IT-related equivalent technical knowledge in an enterprise environment for Client Systems Engineer I
+ Five years of technical experience or equivalent technical knowledge in an enterprise environment, including VIP support and on-call experience for Client Systems Engineer II
Strong and effective written and verbal communication skills
Ability to work under pressure and manage critical incidents during on-call shifts
Excellent customer service and interpersonal skills for high-touch interactions
Professionalism and discretion when supporting executives
Ability to lift and move computer equipment as needed
Ensure data integrity and security through compliance with corporate policies and IT best practices
Uphold strict confidentiality and security standards when handling executive data
Assist VIP/Executives during travel and remote work
Provide Support for Executive Board meetings which may require to be in person (travel)
Preferred
Bachelor's degree preferred
CompTIA A+
CompTIA Network+
ITIL Foundation
Microsoft Certified: Modern Desktop Administrator Associate
SAFe Practitioner (SP) – “SAFe for Teams
Microsoft Endpoint Manager (SCCM/Intune)
ServiceNow or similar ITSM platform
Active Directory & Group Policy
Experience with MDM device management platforms
Benefits
Bonus Opportunity (based on Company and Individual Performance)
401(k)
Medical
Dental
Vision
Health Savings and Flexible Spending Accounts
Life Insurance
Paid Time Off
Paid Parental Leave
Tuition Assistance
Company
Farmers Insurance
The companies comprising the Farmers Insurance Group of Companies® currently make up one of the country's largest insurers of vehicles, homes and small businesses, and provide a wide range of other specialty insurance and financial services products.
10001+ employees
H1B Sponsorship
Farmers Insurance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (76)
2023 (86)
2022 (129)
2021 (106)
2020 (90)
Funding
Current Stage
Late StageLeadership Team
Jose Tamayo
Agency Owner
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