Enmarket Arena · 1 month ago
Director of Operations | Full-Time | BOK Center & Arvest Convention Center
US-OK-Tulsa
Full-time
Onsite
Lead/Staff, Director/Executive
$110K/yr - $125K/yr
5+ years expEnmarket Arena is a leader in venue management and hospitality services for live events. The Director of Operations is responsible for managing day-to-day operations of the BOK Center and Arvest Convention Center, ensuring high-quality service and guest satisfaction while overseeing maintenance, staffing, and budget management.
EventsMedia and EntertainmentMusic
Responsibilities
Oversees daily operations and maintenance of the facilities, infrastructure, and all systems. This includes HVAC, electrical, plumbing, commercial kitchen equipment fire protection, life safety, workplace safety, communications, pest control, custodial services, elevators and escalators, etc
Establish and maintain effective working relationships with staff, coworkers, vendors and subcontractors
Participate in the development and administration of the facility’s operations and capital budgets; forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments as necessary
Oversees the advancing and communicating of event information to the appropriate departments and staff
Plan, direct, coordinate, and review the work plan for facility maintenance and operations; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor workflow; review and evaluate work products, methods and procedures
Oversees the operation of event set-up and tear-down, i.e. stage risers, floor coverings, pipe and drape, bleachers, signs, chairs and tables for banquet functions, etc
Direct and monitor the work of contractors, engineers, and architects on building projects, maintenance and services
Acts as liaison with the City of Tulsa for numerous facility related functions including and not limited to code compliance and enforcement, building safety, permits, elevator and escalator inspections, and warranties
Select, train, motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures
Order supplies and materials for Operations programs within budget guidelines; receive and maintain supplies
Verify the processing of employee time sheets and accounts for labor, material and utility costs by event and cost category
Develop and maintain Capital Improvement Project reports and recommendations for the facility
Attend internal meetings representing the operations department and represent the facility at external meetings as deemed necessary
Develop and implement standard operating procedures for each area of responsibility, including an effective preventive maintenance program
Organize and execute training and safety programs for all staff
Prepare and present staff reports and other related correspondence
Keep cost records of work performed and make cost estimates as requested
Responsible for health and safety of staff and compliance with OSHA regulations
Maintain hazardous materials communication program, and material safety data sheets; maintain knowledge of changes in pertinent federal, state and local regulations
Develop and update comprehensive management reports and manuals (i.e. Operations Manual, Annual Preventative Maintenance Plan, Annual Facility Report, Fire Code Rules & Regulations, etc.) for each area of responsibility, including an effective preventative maintenance program
Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
Conduct a variety of organizational and operational studies; recommend modifications to programs, policies, and procedures as appropriate
Establish and maintain effective working relationships with staff, contractors, facility stakeholders and facility users
Other duties as assigned by the General Manager and/or VP
Direct, supervise and schedule all aspects of operations including part-time and full-time operations crew, housekeeping, and temp staffing support personnel
Manage subordinate supervisors who oversee employees in various functions. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; completing performance reviews; rewarding and disciplining employees; addressing complaints and resolving problems
Develop, facilitate, and maintain a harmonious working relationship with all departments
Qualification
Required
Must show demonstrated knowledge of physical plant management, supervisory skills and experience in work crew supervision in facility operations
Experience with operational characteristics, services and activities of a public facility maintenance programs including building construction, mechanical equipment repair, and grounds maintenance
Knowledge of principles and practices of budget preparation and control
Knowledge of OSHA requirements
Basic Knowledge of boilers, chillers, refrigeration and ice making
Basic Knowledge of Fire Alarm / Fire Protection systems
Knowledge of event presentation and event production needs
Knowledge of pertinent federal, state, and local laws, codes, and regulations
Knowledge and experience of facility operations including drayage, decorators, maintenance, housekeeping, trades, waste disposal, electrical, equipment, etc
Advanced computer proficiency and Microsoft products knowledge, to include: Excel, Word and Outlook
Must be constantly aware of changing events, such as staff or supply shortages
Working knowledge of equipment safety
Ability to supervise the work of others
Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment
Ability to speak, read and write in English
Ability to work well in a team-oriented, fast-paced, event-driven environment
Ability to work a variable schedule: evenings, weekends and holidays as required
Excellent customer service skills
B.S. or B.A. degree from an accredited college/university
5-7+ years' experience in full-time facility operations management in the public assembly industry (stadiums, arenas, and/or convention centers)
Operate a personal computer using Windows and Microsoft Office software
Operate standard office equipment including copier and fax machine
Preferred
Experience in a public facility is strongly preferred
Benefits
Health, Dental and Vision Insurance
401(k) Savings Plan
401(k) matching
Paid Time Off (vacation days, sick days, and 11 holidays)
Company
Enmarket Arena
Enmarket Arena is a media and entertainment company that offers tenants music, events, and sports services.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase