Enmarket Arena · 1 month ago
General Manager | Full-Time | Benchmark International Arena
Benchmark International Arena
Full-time
Onsite
Director/Executive
$165K/yr - $175K/yr
10+ years expEnmarket Arena is part of Oak View Group, a leader in venue development and hospitality services for live events. The Food & Beverage General Manager will oversee all food and beverage operations, ensuring compliance with regulations while identifying revenue opportunities and enhancing guest experiences.
EventsMedia and EntertainmentMusic
Responsibilities
Ensure the legal, efficient, professional, and profitable operation of the assigned OVG venue
Generate, analyze, and review financial reports, including budgets, forecasts, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, and profit & loss (P&L) statements
Focus on pushing team to providing the highest level of Guest Satisfaction while staying within financial goals set with senior leadership and client
Meet regularly, work closely and provided detailed reporting to our client direct reports
Work with partnership team on gaining new venue partnership opportunities and also focus on ways to grow current relationships
Serve as the final decision-maker on all equipment purchases and leases
Handle conflict resolution, including last-resort mediation, arbitration, and labor negotiations, as applicable
Author, review, and revise policies and procedures as necessary to ensure operational compliance and efficiency
Draft, revise, and authorize contracts and terms of agreement
Oversee staff scheduling and labor allocation to meet operational demands
Analyze ticket sales in relation to projected staffing needs, market demographics, and forecast point-of-sale to guest ratios
Evaluate historical sales and purchasing data to identify trends, purchasing patterns, and determine accurate cost of goods
Program and maintain the point-of-sale (POS) system to ensure accurate financial reporting, inventory tracking, and commodity level monitoring by location
Guide and support managers in setting and achieving department goals
Provide clear direction and follow up on all assignments to ensure accountability and execution
Conduct regular inspections of operations to verify adherence to established quality and service standards
Accurately prepare and submit required reports on time; follow up with department heads to ensure timely and complete reporting across all areas
Develop and lead an effective, performance-driven management team
Offer consistent leadership, training, and resources to support management success
Evaluate manager performance regularly and provide constructive feedback and recommendations for improvement
Collaborate with department heads to review and enhance menus and marketing strategies
Foster and maintain strong, positive relationships with client, managers, suppliers, vendors, and the public to enhance the venue’s reputation
Perform other duties and responsibilities as assigned
Qualification
Required
MA or MS; BA or BS with business-related major
Minimum 10 years management experience in food-related or concessions industry
Concessions Manager Certificate from the National Association of Concessionaires
Nationally recognized, advanced food service sanitation training course certification
Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment
Ability to make sound business/operations decisions quickly and under pressure
Ability to speak, read, and write in English
Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping systems
Ability to work well in a team-oriented, fast-paced, event-driven environment
Possess a thorough working knowledge of all existing concessions and premium services locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access
Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government
Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to OVG and venue concession and premium services operations
Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages)
Ability to handle cash accurately and responsibly
Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality
Ability to work independently with little direction
Preferred
Experience in a fast paced arena, ballpark or stadium preferred
Accounting minor or credits preferred
Benefits
Health, Dental and Vision insurance
401(k) savings plan
401(k) matching
Paid time off (vacation days, sick days, and 11 holidays)
Company
Enmarket Arena
Enmarket Arena is a media and entertainment company that offers tenants music, events, and sports services.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase