HB Travels · 1 month ago
Customer Service Travel Agent
United States
Full-time
Remote
New Grad, Entry LevelHB Travels is focused on delivering personalized, reliable service to travelers nationwide. They are seeking a Customer Service Travel Agent to support clients throughout their vacation planning and booking process, ensuring a smooth and stress-free experience.
Consumer Services
Responsibilities
Respond to customer inquiries via email, phone, and messaging platforms in a timely, professional manner
Assist clients with vacation planning, booking updates, cancellations, and special accommodation requests
Provide accurate, current information regarding destinations, travel requirements, and agency procedures
Maintain organized client records and ensure consistent, clear communication throughout the booking process
Follow up with clients before and after their trips to confirm details and gather feedback
Resolve concerns with empathy, patience, and effective problem-solving
Qualification
Required
Strong written and verbal communication skills
Customer service experience
High attention to detail and excellent organizational skills
Ability to learn new systems and booking tools quickly
A positive, client-focused attitude and genuine interest in helping travelers plan memorable trips
Preferred
travel, tourism, or hospitality experience is a plus
Benefits
Fully remote flexibility – work from any location with a schedule that fits your lifestyle.
Travel perks and access to discounted industry rates.
Training and continuous support to help you grow in the travel and customer service field.
A supportive, team-oriented environment dedicated to exceptional client care.
Company
HB Travels
HB Travels is a Massachusetts-based, home-operated travel agency dedicated to crafting unforgettable getaways, whether near or far.
Founded in 2022
0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase