Essex Mortgage · 1 month ago
Escrow Supervisor: Insurance & Escrow Analysis
Ocala, FL, USA
Full-time
Onsite
Senior Level
5+ years expEssex Mortgage is seeking an Escrow Supervisor – Insurance & Escrow Analysis to oversee escrow functions related to insurance tracking and escrow analysis. The role involves managing vendor relationships, ensuring compliance with regulations, and leading a team to enhance operational efficiency and borrower experience.
Financial ServicesMortgageReal Estate
Responsibilities
Manage and oversee the insurance tracking vendor, ensuring compliance with servicing agreements, investor guidelines, and regulatory requirements
Supervise processes related to lender-placed insurance, ensuring appropriate borrower notifications, regulatory compliance, and minimal borrower impact
Work closely with internal teams and the insurance vendor to address borrower concerns, disputes, and escalations related to escrowed insurance
Ensure escrow analysis processes adhere to RESPA regulations, including proper calculation of escrow shortages, surpluses, and timely borrower notifications
Validate escrow analysis accuracy and proactively manage processes to minimize payment shocks, ensuring a smooth experience for borrowers
Implement and oversee internal quality control measures for escrow analysis and insurance tracking, ensuring compliance, efficiency, and risk mitigation
Work with Customer Service, Default, Cashiering, and Investor Reporting teams to ensure a cohesive borrower experience related to escrowed items
Hold the insurance tracking vendor accountable for SLAs, compliance, and service levels, while driving continuous improvements in borrower interactions
Monitor escrow-related performance metrics, identify trends, and provide recommendations for process improvements
Supervise and mentor a team of escrow professionals, providing guidance, training, and performance management to foster high performance and transparency
Qualification
Required
Maintains highest level of professional behavior at all times even in stressful situations
Meets confidentiality requirements related to company, customer and financial information
Communicates in writing, verbally and via email in a clear and positive way
Meets high-productivity requirements and constantly evaluates and prioritizes work throughout the day to meet frequent deadlines
Takes ownership of work and completes tasks projects accurately
Works well in a fast-paced team environment and communicates regularly with other team members to ensure deadlines are met
Remains up to date on best practices relevant to the position and uses work hours productively
Manage and oversee the insurance tracking vendor, ensuring compliance with servicing agreements, investor guidelines, and regulatory requirements
Supervise processes related to lender-placed insurance, ensuring appropriate borrower notifications, regulatory compliance, and minimal borrower impact
Work closely with internal teams and the insurance vendor to address borrower concerns, disputes, and escalations related to escrowed insurance
Ensure escrow analysis processes adhere to RESPA regulations, including proper calculation of escrow shortages, surpluses, and timely borrower notifications
Validate escrow analysis accuracy and proactively manage processes to minimize payment shocks, ensuring a smooth experience for borrowers
Implement and oversee internal quality control measures for escrow analysis and insurance tracking, ensuring compliance, efficiency, and risk mitigation
Work with Customer Service, Default, Cashiering, and Investor Reporting teams to ensure a cohesive borrower experience related to escrowed items
Hold the insurance tracking vendor accountable for SLAs, compliance, and service levels, while driving continuous improvements in borrower interactions
Monitor escrow-related performance metrics, identify trends, and provide recommendations for process improvements
Supervise and mentor a team of escrow professionals, providing guidance, training, and performance management to foster high performance and transparency
Oversee the insurance tracking vendor, ensuring compliance with investor, regulatory, and company servicing requirements
Monitor lender-placed insurance (LPI) processes to ensure timely notifications and minimal borrower disruptions
Work with the vendor and internal teams to address insurance disputes, policy lapses, force-placed coverage, and borrower escalations
Ensure vendor service level agreements (SLAs) are met, implementing corrective actions when necessary
Identify and implement process improvements to enhance insurance tracking accuracy and customer experience
Oversee escrow analysis processes, ensuring adherence to RESPA guidelines and timely execution
Validate escrow calculations, reviewing shortages, surpluses, and projected disbursements for accuracy
Implement strategies to mitigate payment shock and minimize borrower impact during escrow analysis cycles
Ensure proper and timely communication with borrowers regarding escrow changes, shortages, and refunds
Work cross-functionally to resolve escrow-related disputes and escalations from borrowers or regulatory bodies
Maintain strong internal controls to ensure compliance, accuracy, and risk mitigation within escrow operations
Monitor and analyze escrow and insurance performance metrics, identifying trends and areas for improvement
Provide regular reporting to leadership on escrow and insurance-related activities, including key risk indicators and vendor performance
Collaborate with Compliance, Audit, and Legal teams to address regulatory requirements and audits
Lead and mentor a team of escrow professionals, fostering a culture of accountability, transparency, and high performance
Provide training and ongoing development opportunities to ensure the team is knowledgeable in RESPA compliance, insurance tracking, and escrow analysis best practices
Conduct performance evaluations, provide feedback, and implement action plans for continuous improvement
5+ years of experience in mortgage servicing, escrow administration, or insurance tracking
Extensive knowledge of RESPA regulations, escrow analysis processes, and lender-placed insurance requirements
Proven experience managing third-party vendors, ensuring compliance with SLAs, investor requirements, and borrower protections
Strong background in risk mitigation, audit response, and compliance oversight related to escrow servicing
Experience leading and developing teams in a fast-paced, high-volume environment
Proficiency with mortgage servicing platforms (MSPs), escrow analysis tools, and reporting software
Intermediate in Microsoft Office programs (Word, Excel, PowerPoint)
Word processing (speed and accuracy)
MSP or FICS' Mortgage Servicer a plus
Email
Internet software
Use typical office equipment (computers, fax, phones, copiers, scanners, projectors, etc.)
Vision (with or without correction) sufficient to read a computer screen and to operate office equipment
Clear speaking voice on the telephone, in person, and recorded
Hearing within normal ranges in noise environments typical of office
Able to sit for long periods of time at computer or other work-station and in meetings
Able to use computers and operate equipment
Able to lift 10 pounds occasionally unassisted
Preferred
Bachelor's degree in Business, Finance, Accounting, or a related field preferred; equivalent work experience in escrow servicing may be considered
Industry certifications (e.g., Certified Mortgage Servicer (CMS) or related credentials) are a plus
5+ years of experience in mortgage servicing, escrow administration, or insurance tracking, with at least 2+ years in a supervisory or leadership role preferred
Company
Essex Mortgage
Essex Mortgage is a privately held mortgage lender in Orange County, California.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Nathan Sands
Chief Servicing Officer
Recent News
2025-04-16
Company data provided by crunchbase