Baseline Fitness · 1 month ago
Customer Service Representative (Opener)
Brooklyn Park, MN
Part-time
Onsite
New Grad, Entry LevelBaseline Fitness is part of Planet Fitness, one of the largest and fastest-growing franchisors and operators of fitness centers in the United States. The Opener (Customer Service Representative) will be responsible for creating a positive member experience by providing exceptional customer service and managing front desk activities.
FitnessWellness
Responsibilities
Greet members, prospective members and guests, providing exceptional customer service
Handle all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions
Check members into the system
New member sign-up
Take prospective members on tours
Facilitate needed updates to member’s accounts
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed
Assist in maintaining the neatness and cleanliness of the club
Open shift for that business day
Clean, Clean, Clean
Qualification
Required
Basic computer proficiency
A passion for fitness and health
Upbeat and positive attitude!
Punctuality and reliability is a must
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations
Strong listener with the ability to empathize and problem solve
Demonstrate diplomacy in all interactions while using appropriate behavior and language
Must be 18 years of age or older
Continual standing and walking during shift
Continual talking in person or on the phone during shift
Ability to work 1st shift (openings)
Must be able to occasionally lift up to 50 lbs
Will occasionally encounter toxic chemicals during shift
Preferred
Customer service background preferred
Benefits
Employee Recognition Program
Advancement Opportunities
Company
Baseline Fitness
Baseline Fitness is fitness company that provides training and advice for a healthy lifystyle.
Founded in 2009
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-02-22Acquired
Recent News
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