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Tata Consultancy Services · 1 week ago

Director ServiceNow

Edison, NJ

Full-time

Onsite

Director/Executive

$183K/yr - $240K/yr

12+ years exp

Tata Consultancy Services is a leading global IT services, consulting, and business solutions organization. The Director of ServiceNow will manage client relationships, oversee business development, and ensure successful service delivery, while also focusing on practice growth and people management.

Business Information SystemsConsultingInformation TechnologyIT Management

H1B Sponsor Likely

Responsibilities

Building and maintaining strong, long-term relationships with clients at various levels, including CXOs

Serving as a primary point of contact and strategic advisor, providing insights on industry trends, best practices, and potential solutions to client challenges

Build confidence with TCS customers as the go-to partner for any ongoing and upcoming ServiceNow engagements

Managing the revenue and profit targets for the assigned accounts to ensure profitable growth

Developing long-term strategic roadmaps for clients and creating account plans to align with their business goals

Develop client engagement strategies and roadmaps for ServiceNow adoption for existing customers

Identifying and pursuing new business opportunities, creating proposals, responding to RFPs/RFIs, and driving revenue growth within assigned accounts

Working closely with internal teams, such as sales, marketing, and delivery, to ensure seamless client experiences and successful service delivery

Ensuring that the delivery of services meets client expectations, monitoring key account metrics, and ensuring high standards of governance

Proactively identifying and resolving client issues or challenges and managing potential risks to client satisfaction and project delivery

Ensure delivery readiness for new account hand off from sales and solutions

Proactively identify areas of growth and accordingly craft a talent strategy comprising of sources like cross-skilling, up-skilling and external hiring

Govern MSP accounts with focus on license consumption, feature upgrades, platform adoption and joint positioning along with ServiceNow account executive/team

Collaborate with Industry & account teams in the region to better position ServiceNow to solve enterprise and industry challenge

People management including hiring, mentoring, performance appraisals of reporting team

Identifying training opportunities to build competency for the industry/region

Supporting practice initiatives and strengthening ServiceNow capabilities in the region

Provide inputs for offerings build and innovation

Enable positioning of TCS as a leading partner of ServiceNow in the region, by participating in regional events, publishing white papers, leading industry PoV

Qualification

ServiceNow modulesClient engagement strategiesBusiness DevelopmentStakeholder managementFinancial acumenTeam leadershipPresentation skillsNegotiating skillsInterpersonal skillsProblem-solvingCommunication skills

Required

12+ years of experience in client-facing roles, account leadership, or delivery management

7+ experience in ServiceNow modules (ITSM/ITOM/HRSD/CSM/S2P/SecOps)

Strong experience with the global service delivery model

Proven ability to lead and motivate teams

Stakeholder management, Communication and organizational navigation skills

Ability to build and maintain strong relationships with clients and internal stakeholders

Hands-on experience creating and delivering winning proposals and presentations

Business Development experience (direct, GTM and Partners) with Experience in supporting new business & account growth

Outstanding interpersonal abilities for handling relationships with customers, market teams, and internal experts

Strong executive presence and the ability to present compellingly to C-level executives and senior business/technology leaders

Financial acumen and budget management experience

Strong influential personality with effective negotiating skills

Ability to shape, adapt and improve processes

Market connects and Solution/ Pre-Sales capabilities

Excellent communication, interpersonal, and presentation skills

Industry-sector experience, analytical capability, and ServiceNow solution advisory

Ability to deal with ambiguity, problem solve, take ownership

Company

Tata Consultancy Services

Glassdoor3.8

Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.

Founded in 1968

Mumbai, Maharashtra, IND

10001+ employees

http://www.tcs.com

H1B Sponsorship

Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (7880)

2024 (9690)

2023 (8537)

2022 (11159)

2021 (9813)

2020 (11984)