Four Seasons Hotels and Resorts · 2 weeks ago
Guest Experience Assistant Manager
Beverly Hills, CA
Full-time
Onsite
Mid, Senior Level
$75K/yr - $80K/yr
3+ years expFour Seasons Hotels and Resorts is a luxury hotel company that focuses on providing exceptional experiences for their guests. They are seeking a Guest Experience Assistant Manager who will manage VIP guests, oversee their stays, and ensure high-quality service throughout their experience at the hotel.
HospitalityHotelLeisureRental PropertyTravel
Responsibilities
Manage all VIP, Special Attention, Specialty Suite and Return Guests, including coordinate and monitor directly between guest and all necessary departments
Oversee all Elite guests stays; which includes pre-arrival, room allocation, meet and greet upon arrival, and touching base with them through their stay
Determine amenities for all VIP, Special Attention, Specialty Suite and Return Guests and coordinate directly with management team
Review all VIP, Special Attention, Specialty Suite and Return Guests pertinent details with entire operations team
Coordinate guest room special requests with operations team; manage VIP arrivals
Responsible for directing room service amenity servers to ensure appropriate amenity is placed in room prior to guest arrival
Oversee the curbside arrival of VIP guests and ensuring the doormen, valet runners, and bellmen are attending to the guest’s needs
Inspecting the housekeeping room attendant and supervisor’s work in the VIP guest rooms to ensure the quality of the room and cleanliness exceeds the guest’s expectations
Directs and partners with operational leadership to ensure service execution is consistent across all outlets
Make timely and impromptu decisions, which balance guest’s needs with the financial, safety and staffing goals of the hotel
Find solutions to the inevitable challenges and glitches that arise while VIP guests are on property and keeping the Director of Rooms and Planning Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate
Acts as the butler in the Penthouse when it is being occupied
Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in Embark
To ensure all departments are following up with glitches and that they are doing so in a timely manner
Perform all reasonable services a guest may require, anticipate guest requests and requirements in order to satisfy them efficiently and promptly
The ability to create and execute an action plan to rectify reoccurring Guest Relations glitches
Lobby presence during high occupancy, and peak arrival and departures of guests, groups, and events
Coordinates all reasonable services a VIP guest may require and anticipate guest needs in order to provide prompt and efficient service
Assists other departments as required in resolving problems. The ability to handle guest problems and complaints, keeping Front Office Manager well-informed as to problems and action taken
Acts in the absence of senior management in all matters concerning the safety, security and well-being of hotel guests
Must ensure room discrepancies are resolved
The ability to respond properly in any hotel emergency or safety situation
The ability to perform other tasks or projects as assigned by hotel management and staff
Must display a high level of integrity and professionalism at all times in dealing with guests and employees
Schedules guest relations team, manages labor, and approves vacation time for his or her staff
Update Golden Profile of each guest with preferences collected through out their stay
Ensure long term communication with guest
Network with other FS hotels National/International to offer assistance with future booking in other properties
Qualification
Required
Education: College degree preferably in Hospitality
Experience: 3-5 years in luxury hotel, supervisory experience. Experience with computers
Computer literate: MS Office, MS PowerPoint, MS Excel, MS Outlook, MS Teams
Superior guest service and salesmanship skills
Excellent analytical and organizational skills
Detail oriented focus
Proven leader
Strong managerial and supervisory skills
Preferred
Multi-lingual (French, Italian and Spanish) reading, writing and oral proficiency
Benefits
Robust benefit plan
Company
Four Seasons Hotels and Resorts
Four Seasons is an operator of a chain of hotels, resorts, and residence clubs.
10001+ employees
H1B Sponsorship
Four Seasons Hotels and Resorts has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$579MKey Investors
CanAm EnterprisesJPMorgan Chase & Co.
2025-09-24Undisclosed· $162M
2025-09-24Debt Financing· $417M
2007-02-12Private Equity
Leadership Team
Alejandro Reynal
President and CEO
Sudhakar Veluru
CIO / CTO
Recent News
2026-01-14
Company data provided by crunchbase