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Reply · 1 month ago

Senior Engagement Manager

Chicago, Illinois

Full-time

Hybrid

Senior Level

$110K/yr - $130K/yr

5+ years exp

Reply is a full-service digital marketing and technology company focused on enhancing human interaction with technology. The Senior Engagement Manager will drive account strategy, manage client deliverables, and ensure alignment across project teams to meet client goals and user needs.

Cloud ComputingCyber SecurityInformation ServicesInformation TechnologyInternetSupply Chain Management

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Primary client contact, providing short- and long-term strategic counsel, as well as overall fiscal responsibility for the account

Effectively manage full project lifecycles, creates and maintain detailed project plans and reports, according to Sagepath’s SDLC process, that communicate tasks, milestone dates, status and resource allocations

Facilitate client stakeholder working sessions and interviews in order to elicit and document business, non-functional, functional and technical requirements as well as project KPIs

Lead SCRUM ceremonies including backlog refinement, standup, sprint planning, and retrospectives

Ensure delivery teams across UX, design, analytics, marketing, QA, and development remain aligned and working toward SOW commitments

Maintain client documentation and knowledge repositories (e.g., SharePoint, account artifacts, project history)

Qualification

Digital Experience PlatformsAgile MethodologiesContent Management SystemsProject ManagementJIRAAzure DevOpsConsultative Problem-SolvingCross-Functional Team SupportHigh-Quality Delivery

Required

5 years of experience in Project/Engagement Management, Business Analysis, or Product Management

Proven experience in successfully delivering DXP projects or working extensively within a content management system (CMS) environment. (Kentico, Optimizely, Sitecore, AEM or similar)

Working knowledge of SDLC and Agile methodologies, with hands-on experience using JIRA and/or Azure DevOps

Experience launching IT platforms or software for enterprise-level clients

Ability to manage multiple projects under tight deadlines while maintaining high-quality delivery

Preferred

Background supporting cross-functional digital delivery teams (UX, design, development, QA, analytics, marketing)

Experience defining or evolving digital product strategy within enterprise environments

Benefits

Plus benefits

Company

Reply

Glassdoor4.1

Reply specializes in designing and implementing solutions in the digital services, technology, and consulting fields.

Founded in 1996

Torino, Piemonte, ITA

10001+ employees

http://www.reply.com

H1B Sponsorship

Reply has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2022 (1)