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Loffler Companies · 1 month ago

IT Services Engineer II

Saint Louis Park, MN

Full-time

Onsite

Entry, Mid Level

$24/hr - $27/hr

2+ years exp

Loffler Companies, Inc. is a company that values work-life balance and offers growth opportunities. As an IT Services Engineer II, you will provide excellent customer service and technical support while collaborating with colleagues to resolve issues and improve systems.

AppsInformation TechnologySoftware

Responsibilities

Provide IT generalist support to customers while building greater technical understanding and awareness

Document and resolve incoming service requests and alerts, including escalations and manufacturer support

Collaborate with colleagues to achieve superior customer service

Answer support phone calls on a daily basis

Increase responsiveness and implement permanent resolution of issues by identifying trends in service histories

Create and publish documentation in the knowledge base

Contribute to and maintain system, installation, and configuration standards and procedures

Share newly acquired information with peers to improve support team capabilities

Comply with internal security controls and procedures for Loffler and customers

Provide mentoring and training of other engineers

Monitor service boards and work service requests or route to appropriate team members

Approach technical issues with root cause discovery and resolution in mind

Responsible for understanding, staying updated on, and abiding by the Employee Handbook as written

Other related duties as assigned

Qualification

Customer serviceTroubleshootingTechnical expertiseServer hardwareNetwork securityCabling knowledgeTime managementTeam playerAttention to detailCommunication skillsCreative solutions

Required

Minimum of three days in office

Strong attention to detail and follow through skills

Excellent customer service, communication, and troubleshooting skills

Demonstrate excellence in time management and organizational skills

Confident, professional phone presence

Aptitude for creative and alternative solutions

Strong desire to learn, demonstrating independent initiative in seeking new knowledge

Strong team player

Good judgment and technical common sense

Proficient in server and workstation hardware, operating systems, and software

Basic understanding of networking

Understanding of cabling and cabling termination

Proficiency in firewalls and network security including NAT and traffic rules

Beginner and/or intermediate technical skills across a wide range of products within our product stack

Candidates must possess a valid driver's license, maintain an acceptable driving record, and provide proof of minimum auto insurance coverage as required by state law

Associate's or bachelor's degree in IT or related technical field (i.e. Computer Science, Engineering) and/or 2-3 years IT support experience