Apply on Employer Site

Amazon · 4 months ago

Sr. Technical Account Manager, National Security - ES US-ADC

Herndon, Virginia, USA

Full-time

Onsite

Senior Level

$138K/yr - $239K/yr

5+ years exp

Amazon Web Services (AWS) is seeking a Sr. Technical Account Manager to support their National Security customers. The role involves being a strategic technical advisor, helping customers adopt AWS services, and ensuring their environments remain operationally healthy.

Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Machine Learning, AI, Big Data, Security, Networking, Serverless and more

Help craft and execute strategies to drive our customers’ adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, SageMaker, ECS/EKS, GuardDuty, Systems Manager, CodePipeline, IoT, and many more

Provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy

Drive discussions with senior leadership regarding incidents, trade-offs, support and risk management

Understand customers' business/operational needs and technical challenges, and help them achieve the greatest value from AWS

Qualification

Technical engineering experienceAWS servicesSecurity Clearance TS/SCICustomer-facing experienceCommunication skillsTeam collaborationProblem-solving

Required

5+ years of technical engineering experience with operational parameters and troubleshooting for one of the following: Compute / Storage / Networking / CDN / Databases / AI/ML / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment

Bachelor's Degree in Computer Science, Math, or related discipline required, or 5 years of equivalent work experience

Internal enterprise or external customer-facing experience as a technical lead

Current, active US Government Security Clearance of TS/SCI with Polygraph

Preferred

7+ years of technical engineering experience in operational parameters and troubleshooting for three (3) or more of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security/ Applications Development in a distributed systems environment

Experience in Informational Technology operations

Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s)

Experience in a 24x7 operational services or support environment

Experience with AWS services and/or other cloud offerings Federal/DoD Clearances