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Bell Bank · 1 month ago

Mortgage Loan Officer Assistant

Goodyear, AZ

Full-time

Onsite

Entry Level

2+ years exp

Bell Bank is a leading independently owned bank with a strong commitment to customer service and community involvement. The Mortgage Loan Officer Assistant will support the loan officer in managing loan volume, marketing services, and maintaining customer relationships while ensuring compliance with lending regulations.

BankingFinanceFinancial Services

Responsibilities

Assist loan officer in managing new and existing loan volume

Assist the loan officer with marketing their services

Maintain customer database and assist in marketing to previous mortgage customer to increase volume

Assist and maintain contact with clients, realtors, builders and others to maintain and deepen relationships to foster new business opportunities

Keep informed of the trends and developments in the general real estate industry as well as the changing rules and regulations pertaining to all 1st mortgage origination

Provide high level of assistance to internal and external customers in person and on the phone

Review all documents for completeness and compliance with investor requirements

Follow up on missing documents

Maintain comprehensive understanding of the loan origination process and all functions within the processing and closing departments

Ensure adherence to lending compliance requirements and internal procedures

Know by name and face as many customers and employees as possible, calling them by name as often as possible

Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards

Know, understand, and live the company values and bottom line

Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations

All employees are responsible for information security, including compliance with policies and standards which protect sensitive information

Perform other duties as assigned

Qualification

Mortgage banking experienceLoan origination processCustomer service skillsLoan productsCommunication skillsWork under stressUnderwriting guidelinesSupport loan officer in technology