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SafetyCulture · 1 month ago

Customer Success Programs and Operations Manager

Austin, TX

Full-time

Hybrid

Mid Level

3+ years exp

SafetyCulture is a global technology company transforming workplaces around the world. The Customer Success Programs and Operations Manager will support the regional delivery of global customer success initiatives and collaborate with cross-functional teams to optimize processes and drive successful outcomes for customers.

AppsPublic SafetySaaSSoftware

Responsibilities

Design, implement, and manage strategic customer success projects to enhance customer satisfaction and retention

Work closely with Marketing, Sales, Product, and Enablement teams to align customer success initiatives with broader go-to-market strategies

Drive efficiency by optimizing the Customer Success tech stack, processes, and playbooks, ensuring people, processes, and technology are effectively aligned to scale

Establish and maintain robust communication channels to ensure alignment across regional and global Customer Experience teams and stakeholders

Qualification

CRM (Salesforce)Customer Success platformsProject ManagementBusiness Intelligence toolsProactive mindsetCross-functional CollaborationCommunication skills

Required

3+ years of experience in Project Management, Operations, or a Strategic role within a Customer Success or Go-to-Market organization

Proven ability to localize and scale operational processes

Strong technological aptitude with experience leveraging CRM (e.g., Salesforce), CS platforms (e.g., Gainsight), and business intelligence tools

Excellent verbal, written, and visual communication skills, with the ability to clearly articulate complex operational strategies and business outcomes to senior leadership

Demonstrated success in working cross-functionally and building strong, collaborative relationships with diverse teams

A highly proactive and results-driven mindset with a focus on defining and improving operational processes and performance