Mass Markets ยท 1 month ago
Tolling Walk in Center
US-WV-Parkersburg
Full-time
Onsite
New Grad, Entry Level
0+ years expMCI is one of the fastest-growing tech-enabled business services companies in the USA, providing a range of customer experience solutions. The role involves assisting customers at the Parkersburg Memorial Bridge facility, helping with account setups and inquiries while ensuring a high standard of customer service.
ConsultingInformation Technology
Responsibilities
Be the face and smile of toll collection operations at the Parkersburg Memorial Bridge facility offices
Assist customers with account setup, inquiries, and issue resolution
Process payments using toll operations back-office systems
Handle in-person customer concerns related to toll usage, billing, and complaints
Support incoming customer service calls and provide timely assistance
Collaborate with team members to enhance the overall customer experience
Perform end-of-day shift balancing and deposit reporting
Maintain consistent attendance and adhere to assigned work schedules
Qualification
Required
Must be 18 years of age or older
High school diploma or equivalent
Proficient in computer-based data entry
Fluent in English (spoken and written)
Strong written, verbal, and organizational skills
Availability to work shifts, including weekends
Experience handling cash using computerized systems
Ability to troubleshoot and follow up on customer issues
Skilled in conflict resolution, problem-solving, and negotiation
Customer-focused, empathetic, and patient
Capable of multitasking, staying focused, and managing time independently
Team-oriented with a strong commitment to service excellence
Excellent interpersonal skills and the ability to build rapport with customers and colleagues
Preferred
Prior experience in customer service, tech support, inside sales, or administrative support
Benefits
Paid Time Off
Health Benefits
Retirement Savings
Disability Insurance
Life Insurance
Supplemental Insurance
Career Growth
Paid Training
Fun, Engaging Work Environment
Casual Dress Code
Company
Mass Markets
Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-06-24
Company data provided by crunchbase