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Oak View Group · 1 month ago

Director of Operations | Full-Time | Marcus Performing Arts Center

US-WI-Milwaukee

Full-time

Onsite

Lead/Staff, Director/Executive

$68K/yr - $75K/yr

5+ years exp

Oak View Group is the global leader in venue development and management for the live event industry. The Director of Operations is responsible for managing all food and beverage operations within the venue, overseeing a large team and ensuring exceptional service while maintaining profitability.

Sports

H1B Sponsor Likely

Responsibilities

Assists in the overall effective management of the catering and concessions operations. Ideal candidate will have a strong restaurant, concessions and catering background

Ensures total compliance with all alcohol service policies. Monitors alcohol service throughout event to assure 100% compliance with Alcohol Service policies. Reports any alcohol service or compliance issues to OVG management immediately

Assist in the management of catered and concession events from set-up to tear down, including handling all communication with hourly staff, culinary staff & guests

Ensure legal, efficient, professional and profitable operation of the venue

Ability to review and analyze financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements

Conflict resolution; last-resort mediation; arbitration and labor negotiations, when applicable

Author, review and amend policies & procedures, as requested by the General Manager

Author and amend contracts; authorize terms as directed by the General Manager

Oversee scheduling and labor allocation

Work in tandem with the General Manager to analyze ticket sales in relation to anticipating staffing needs, target market demographics; determine and project point-of-sale to guest ratio

Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and accurate cost of goods

Program and maintain the point-of-sale system to ensure accurate financial reporting, tracking of accountability, and commodity levels by location

Directs and assists managers in preparing and attaining future goals

Provides each manager with the proper direction and follows up on all assignments

Inspects the operation on a regular basis to ensure that the established quality standards are maintained

Prepares required reports accurately and submits them on time

Train and develop an effective team

Reviews and assists in the development of menus and marketing plans with the appropriate department heads

Establishes and maintains professional relationships with show managers, suppliers, vendors and the public that projects the venue in a positive light

All other duties assigned by General Manager

Qualification

Food & Beverage operationsP&L managementBudget developmentVendor negotiationsFood Safety certificationsAlcohol service certificationPOS systems proficiencyTeam developmentService-driven cultureLeadership skillsConflict resolution

Required

Bachelor's degree in Hospitality Management, Culinary Arts, Business Administration, or related field

Food Safety/Sanitation certifications (e.g., ServSafe, HACCP)

Alcohol service certification (e.g., TIPS or equivalent)

5-7 years of progressive leadership experience in Food & Beverage operations, with at least 3–5 years in a senior management role

Prior experience managing F&B in large-scale venues such as performing arts centers, convention centers, stadiums, or hotels

Demonstrated success overseeing multi-outlet operations including catering, concessions, and bar service

Proven track record in vendor negotiations, contract management, and third-party partnerships

Strong ability to lead, mentor, and develop large cross-functional teams

Experience managing union and non-union workforces

Expertise in labor forecasting, scheduling, and cost control

Ability to foster a service-driven culture focused on guest experience

P&L management experience for multi-million-dollar F&B operations

Budget development, forecasting, and financial analysis skills

Proficiency in POS systems (Micros, Simphony, Toast, etc.) and inventory management tools

Ability to design and implement cost control measures to reduce waste and increase profitability

Benefits

Health, Dental and Vision Insurance

401(k) Savings Plan

401(k) matching

Paid Time Off (vacation days, sick days, and 11 holidays)

Company

Oak View Group

We are here to be a POSITIVE DISRUPTION to business as usual in the sports and live entertainment, and hospitality industries.

Founded in 2015

Los Angeles, California, USA

5001-10000 employees

http://www.oakviewgroup.com

H1B Sponsorship

Oak View Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2022 (1)