Enmarket Arena · 1 month ago
Director of Operations | Full-Time | Marcus Performing Arts Center
Marcus Performing Arts Center
Full-time
Onsite
Lead/Staff, Director/Executive
$68K/yr - $75K/yr
5+ years expOak View Group is the global leader in venue development and management, and they are seeking a Director of Operations for the Marcus Performing Arts Center. This role is responsible for managing all food and beverage operations, leading a large team, and ensuring exceptional service delivery while driving profitability.
EventsMedia and EntertainmentMusic
Responsibilities
Assists in the overall effective management of the catering and concessions operations. Ideal candidate will have a strong restaurant, concessions and catering background
Ensures total compliance with all alcohol service policies. Monitors alcohol service throughout event to assure 100% compliance with Alcohol Service policies. Reports any alcohol service or compliance issues to OVG management immediately
Assist in the management of catered and concession events from set-up to tear down, including handling all communication with hourly staff, culinary staff & guests
Ensure legal, efficient, professional and profitable operation of the venue
Ability to review and analyze financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements
Conflict resolution; last-resort mediation; arbitration and labor negotiations, when applicable
Author, review and amend policies & procedures, as requested by the General Manager
Author and amend contracts; authorize terms as directed by the General Manager
Oversee scheduling and labor allocation
Work in tandem with the General Manager to analyze ticket sales in relation to anticipating staffing needs, target market demographics; determine and project point-of sale to guest ratio
Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and accurate cost of goods
Program and maintain the point-of-sale system to ensure accurate financial reporting, tracking of accountability, and commodity levels by location
Directs and assists managers in preparing and attaining future goals
Provides each manager with the proper direction and follows up on all assignments
Inspects the operation on a regular basis to ensure that the established quality standards are maintained
Prepares required reports accurately and submits them on time
Train and develop an effective team
Reviews and assists in the development of menus and marketing plans with the appropriate department heads
Establishes and maintains professional relationships with show managers, suppliers, vendors and the public that projects the venue in a positive light
All other duties assigned by General Manager
Qualification
Required
Bachelor's degree in Hospitality Management, Culinary Arts, Business Administration, or related field
Food Safety/Sanitation certifications (e.g., ServSafe, HACCP)
Alcohol service certification (e.g., TIPS or equivalent)
5-7 years of progressive leadership experience in Food & Beverage operations, with at least 3–5 years in a senior management role
Prior experience managing F&B in large-scale venues such as performing arts centers, convention centers, stadiums, or hotels
Demonstrated success overseeing multi-outlet operations including catering, concessions, and bar service
Proven track record in vendor negotiations, contract management, and third-party partnerships
Strong ability to lead, mentor, and develop large cross-functional teams
Experience managing union and non-union workforces
Expertise in labor forecasting, scheduling, and cost control
Ability to foster a service-driven culture focused on guest experience
P&L management experience for multi-million-dollar F&B operations
Budget development, forecasting, and financial analysis skills
Proficiency in POS systems (Micros, Simphony, Toast, etc.) and inventory management tools
Ability to design and implement cost control measures to reduce waste and increase profitability
Benefits
Health, Dental and Vision Insurance
401(k) Savings Plan
401(k) matching
Paid Time Off (vacation days, sick days, and 11 holidays)
Company
Enmarket Arena
Enmarket Arena is a media and entertainment company that offers tenants music, events, and sports services.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase