Trinity Health · 1 week ago
Billingual Patient Access Representative I
Melrose Park, IL
Full-time
Onsite
Entry Level
$15.96/hr - $22.98/hr
1+ years expTrinity Health, a nationally ranked academic healthcare system, is seeking a Bilingual Patient Access Representative I to deliver exceptional patient-focused customer service. This role involves accurate patient registration, insurance verification, and ensuring compliance with financial responsibilities to enhance the patient experience.
DeliveryHealth Care
Responsibilities
Complete accurate outpatient and/or inpatient registration, including demographic, insurance, and financial information
Verify insurance eligibility, benefits, pre-certifications, referrals, and Medicare medical necessity
Ensure compliance with all regulatory, payer, and organizational requirements
Provide a welcoming and patient-centered experience for patients and families
Assist patients, families, physician offices, and hospital users with general information and inquiries
Manage patient volumes, challenging situations, and service needs with professionalism
Collect patient financial liability payments, including co-pays, deductibles, and other balances
Document financial information accurately and follow financial clearance procedures
Ensure patients meet hospital and payer financial requirements prior to service
Adhere to HIPAA, confidentiality standards, and Trinity Health policies
Maintain knowledge of departmental procedures and readily learn new workflows
Support performance improvement efforts to enhance patient experience and program efficiency
Work collaboratively with clinical departments, physician offices, and internal partners to resolve registration or insurance-related issues
Communicate effectively to ensure timely and accurate service delivery
Qualification
Required
High School Diploma or Equivalent
Strong communication, customer service, and data-entry accuracy skills
Ability to multitask in a fast-paced environment and use multiple computer systems
Preferred
Minimum 1 year of customer service experience (Patient Access or healthcare experience preferred)
Benefits
Benefits from Day One
DailyPay! Work today/Get paid today
Tuition Reimbursement
Career Development
Referral Rewards
Strong Team Culture
Career Growth Opportunities
Company
Trinity Health
Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation.
10001+ employees
H1B Sponsorship
Trinity Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (12)
2023 (10)
2022 (9)
2021 (7)
2020 (14)
Funding
Current Stage
Late StageTotal Funding
$0.02MKey Investors
Centers for Disease Control and Prevention
2025-10-17Grant· $0.02M
Leadership Team
Dan Drake
Trinity Health PACE President and CEO
Eileen Coogan
Pres/CEO Allegany Franciscan Ministries
Recent News
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