Community Health Systems · 2 weeks ago
ServiceNow CMDB Analyst
Franklin, TN
Full-time
Onsite
Entry, Mid Level
2+ years expCommunity Health Systems is seeking a detail-oriented and analytical CMDB Analyst to support the ongoing accuracy, governance, and operational health of their ServiceNow Configuration Management Database (CMDB). The role involves maintaining the integrity of configuration item data, collaborating with various teams, and ensuring effective service management practices across the organization.
Health CareHospital
Responsibilities
Maintain and monitor the health, completeness, and accuracy of CMDB data
Collaborate with stakeholders to define CI class structures, attributes, and relationships in alignment with CSDM standards
Analyze and resolve data quality issues through reconciliation, normalization, and audits
Perform CI lifecycle tracking, including onboarding, updates, and decommissioning
Support ServiceNow Discovery and integration activities by validating and correlating discovered data
Develop and deliver CMDB reports, dashboards, and KPIs to stakeholders and leadership
Assist in defining and documenting CMDB policies, standards, and procedures
Participate in platform upgrades, process improvement initiatives, and compliance reviews
Educate stakeholders on CMDB processes and promote proper usage and data ownership
Support the integration of the CMDB with ITSM, ITOM, ITAM, and SPM processes
Qualification
Required
2+ years of experience managing or analyzing ServiceNow CMDB or similar ITSM tools
Strong understanding of CMDB concepts, data modeling, and CSDM framework
Familiarity with ServiceNow Discovery, Import Sets, and Transform Maps
Experience performing data validation, quality checks, and reconciliation
Basic knowledge of infrastructure components (servers, applications, databases, cloud resources)
Proficiency in ServiceNow reporting and dashboard development
Strong analytical, documentation, and communication skills
ServiceNow Certified System Administrator (CSA) preferred
Preferred
Experience with Service Mapping, IT Asset Management (ITAM), or ITOM Visibility
ServiceNow CMDB or Discovery certification
Familiarity with ITIL or Configuration Management principles
Understanding of security and compliance impacts of CMDB accuracy
Knowledge of integration techniques (e.g., REST APIs, Integration Hub)
Company
Community Health Systems
Community Health Systems is one of the nation’s leading healthcare providers.
10001+ employees
H1B Sponsorship
Community Health Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2023 (4)
2022 (4)
Funding
Current Stage
Public CompanyTotal Funding
$3.67B2025-07-28Post Ipo Debt· $1.79B
2024-05-21Post Ipo Debt· $1.12B
2023-12-11Post Ipo Debt· $750M
Leadership Team
Jason Johnson
SVP, Chief Accounting Officer
Hunter Phillips
Director Strategic Consumer Engagement
Recent News
Business Wire
2025-12-03
Morningstar.com
2025-11-05
PR Newswire
2025-10-28
Company data provided by crunchbase