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KONE · 1 month ago

Senior Service Designer

Shanghai FL HQ

Full-time

Onsite

Senior Level

5+ years exp

KONE is a global leader in the elevator and escalator industry, seeking a Senior Service Designer to enhance their Service Design methodology. The role involves collaborating with universities, managing engineering teams, and developing innovative technical solutions to improve customer experience.

IndustrialManufacturingProduct Design

H1B Sponsor Likely

Responsibilities

Collaborate with University:

· Focus on KONE priority technical themes

· Select proper university teams for future technology study

Create and maintain technical specification:

· Create technical requirement specification for concept project / Research case

Create and select proposals of new technical solutions:

· Generate new ideas and create new solution proposals

· Select best proposals for selection / decision making

· Develop the technical solutions for given specs ensuring a) functionality, b) quality and reliability c) cost d) manufacturability e) interfaces to other technologies, f) compliance with applicable technical codes and standards

Manage Engineering team for Execution of technical plan

· Manage team performance

· Control & steer the design work

· Select and monitor performance of external resources (from approved list)

· Write Task assignments

· Follow-up of task execution & controlling work quality

· Select sub-contractor

· Communicate to technical stakeholders

Develop Capabilities

· Develop capability

· Gather and share know-how of technology

· Provide practical rules for efficient use of tools

· Provide support for concept engineers

· Create performance improvement ideas

· Create proposals for design guidelines

Authority to decide

· Selection of technical proposal for concept / research case

· Selection of design methods

Qualification

Service DesignHCD methodsQuantitative researchQualitative researchAgile experienceInnovationChinese languageEnglish languageCollaborationProblem solving

Required

Bachelor's or master's degree in service design, Business, Strategy, Engineering, the liberal arts, or relevant

+5 years of experience in design organization or function

Willingness to travel

Communication skills in Chinese and English, both written and verbal

Analysis and problem solving

Collaborating

Innovation and creativity

Organizing and prioritizing

Quality focus

Result focus

Self-confidence

Maximum design impact by generating new opportunities by thinking creatively about business model, risks, experiments, and utilizing customer data actively

Passion for solving problems by bridging the customer needs and business-model possibility

Strong understanding about co-creation with customers and end-users

Passion for services which meet customer needs and deliver well-defined outcomes in line with company strategy

Experience of using service design mindset, tools, collaborating with business stakeholders

Hands-on understanding of service design methods, tools and processes

Hands-on experience with both quantitative and qualitative research methods

Strong experience in HCD methods and techniques to create measurable value for customers

Preferred

Agile multidisciplinary experience is preferred

Video editing and photographing as plus

Benefits

Fun, passionate and highly experienced teammates.

Possibility to strengthen your skills and learn new things.

Significant personal impact on the services we’re building.

Opportunities to impact innovative services and solutions in a top-level company of this industry.

Company

KONE

Glassdoor4.0

KONE designs and manufactures elevators, escalators, moving walkways, and automatic doors for buildings.

Founded in 1910

Espoo, Southern Finland, FIN

10001+ employees

https://www.kone.it

H1B Sponsorship

KONE has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (3)

2023 (2)

2022 (4)

2021 (3)

2020 (9)