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isolved · 2 months ago

HR Associate

Charlotte, NC, USA, 28277

Full-time

Onsite

Entry Level

1+ years exp

isolved is an employee experience leader, providing intuitive, people-first HCM technology. The HR Associate is responsible for supporting technical and administrative HR needs, managing inquiries, assisting with onboarding, and participating in HR projects.

Employee BenefitsFinancial ServicesHuman ResourcesProfessional ServicesSaaSSoftware

Growth Opportunities

Responsibilities

Manage a queue of inquiries/requests/projects in support of the Defined HR team/clients. Triage client questions to appropriate personnel

Assist team with various daily tasks on an ad hoc and regular basis, such as fulfilling new client onboarding communication requirements, pulling HR templates, compiling new hire onboarding packets, etc

Assist Senior HR Associates and HR Consultants with Essential and Expert tier HR Gap Reviews, which requires working knowledge of Form I‐9 completion requirements, handbook and position description development best practices. Aid in multi‐state research for the analyses as needed

Handle payroll garnishment setup in isolved HCM and completing the garnishment answer for clients; ensure state and federal DOL compliance

Participate in a variety of HR related projects such as, position description revisions, market compensation report generation, handbook data entry into generator, prepare new hire onboarding packets, etc

Perform technical set ups in isolved such as certification builds, workflow creation, etc

Maintain thorough knowledge of isolved modules and functionality to identify upsell opportunities

Communicates efficiently and effectively with all stakeholders over the phone, via email, using Microsoft Teams, etc

Stay current with changing technology, including software programs. · Uphold, support, and promote all company policies and procedures

Qualification

Isolved HCMMicrosoft OfficePHR certificationSHRM-CP certificationCustomer serviceTime managementCommunication skillsDetail-orientedProblem solving

Required

Proven effective oral and written communications skills

Strong skills in using Microsoft Office applications (particularly Excel and Word) and Adobe Flyer

Have excellent customer service and relationship‐building skills. Be professional and approachable, with the ability to provide quality customer service to multiple diverse work groups

Have strong time management skills. Able to handle multiple priorities simultaneously. Must be able to handle disruptions without allowing them to affect delivery of quality and timely services

Be detail‐oriented, accurate, organized, and proficient in working with HR documents (handbooks, position descriptions, forms, etc.) and HCM functionality

Able to work independently, be a self‐starter and collect and analyze data, as well as problem solve in a fast‐paced environment

Associate's Degree (A.A) from a two‐year college or university required

A minimum of one (1) year related experience and/or training; or equivalent combination of education and experience

Typically requires a minimum of 1 ‐ 3 years of related experience