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Octagon · 1 month ago

Hospitality Director (Ticket Management) (Global Soccer) (Adult Beverage Client) (Contract)

United States of America

Contract

Onsite

Mid, Senior Level

$100K/yr - $100K/yr

5+ years exp

Octagon is a global sports, entertainment, and experiential marketing company seeking a Hospitality Director for Ticket Management to support the FIFA World Cup 2026™. This role involves overseeing ticketing operations, ensuring a seamless guest experience, and collaborating with various stakeholders to meet their ticketing needs.

AdvertisingBrand Marketing

Growth Opportunities

Responsibilities

Responsible for planning and executing event and experiential marketing programs

Lead all ticketing operations for the FIFA World Cup 2026™, overseeing allocation, tracking, and delivery across a diverse global client base

Provide strategic oversight and advisory support to align ticketing operations with stakeholder goals and contractual obligations

Establish and manage an integrated ticket and guest access system, ensuring alignment

Coordinate closely with departments such as Hospitality, Compliance, Accreditation, and Guest Services

Maintain accurate records in Excel (pivot tables, XLOOKUP, data validation) formulas in general

Direct end-to-end planning and execution of ticket fulfilment, venue support, and guest service delivery for priority client groups

Manage ticket-related communications and resolving queries in collaboration with both internal and external teams

Act as the primary point of contact between teams, key stakeholders, and internal operational units

Lead contingency planning and issue resolution to ensure operational readiness across all venues

Deliver accurate reporting, reconciliation, and audits of ticket inventory, providing regular insights to leadership and partners

Configure and maintain a secure, scalable ticketing management system and tracker

Ensure all systems and practices comply with FIFA regulations, data protection laws, and contractual obligations

Serve as the central contact for assigned client groups, ensuring their ticketing needs are met with precision and professionalism

Track ticket allocations, transfers, and usage with clear reporting structures and accountability

Develop and manage strategies for ticket distribution, policy compliance, and operational readiness across all delivery channels

Analyze data to create performance dashboards, contribute to insights, and support post-tournament reporting

Anticipate and resolve potential delivery challenges, escalating when necessary and implementing mitigation plans

Recruit and lead on-the-ground ticketing support teams for event delivery

Qualification

Ticket ManagementEvent PlanningData AnalysisExcel SkillsStakeholder CommunicationTeam CollaborationOrganizational SkillsProblem Solving

Required

5-10 years Extensive Ticket Management experience in major events (FIFA World Cup™ or Olympics), with a strong eye for detail and precision in high-pressure environments

Technically confident with major events ticketing platform (FIFA or Olympics), guests' registration tools, and data privacy requirements

Proven ability to communicate clearly, both in writing and in person with stakeholders at all levels

Strong Excel skills, able to build automated files (pivot tables, formulas, advanced data analysis)

Comfortable navigating cross-functional teams, clients, and agency partners with diplomacy and ease

Highly organized, dependable, and focused; nothing slips through the cracks under your watch

Collaborative by nature - you enjoy helping others succeed and thrive in a team-focused culture

Open to global travel and flexible work hours, including weekends and later nights as part of the experience

Must be able to remain in a stationary position at least 50% of the time

Flexibility and willingness to travel domestically and internationally, and work weekends or holidays as needed. Anticipated travel level: High (45%-75%)