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IQVIA · 1 month ago

MedTech Field Service Technician - On-Call - National Travel

Dallas, TX

Part-time

Onsite

New Grad, Entry Level

$27/hr - $32/hr

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. The Field Service Technician will be responsible for troubleshooting, repairing, and updating medical devices in various clinical settings, while also providing on-call support and maintaining equipment as needed.

AnalyticsHealth CareLife Science

No H1B

Responsibilities

Troubleshoot and repair existing devices and document the activities correctly

Hardware parts replacement, as well as software updates and calibrations

Perform bi-annual or yearly preventative maintenance as determined by the customer

Assist in the installation and implementation of new devices at customer locations

Conduct routine system checks and record data from product tests after installation and configuration

Maintain and stock parts and tools assigned by customer

Per-diem position requiring travel and flexibility

Available on-call including nights and weekends. Travel nationally for 1-3 weeks at a time, or when travel is not needed, locally for up to 2-3 hours from home to support customer needs

Respond to and arrive at customer sites within the service ticket’s Service Level Agreement (within 4 hours, 8 hours, 12 hours, or 24 hours per the details of each ticket)

Qualification

Troubleshooting electronicsField service experienceA+ certificationHealthcare experienceCommunication skills

Required

Must have intermediate troubleshooting abilities in the disciplines of electronics, mechanics, and electromechanical systems

Strong communication skills and ability to provide exceptional customer support

Must have an active driver license and a personal vehicle to use for job related assignments (travel time and mileage are reimbursed)

This position requires a considerable amount of pushing, pulling, stooping, bending, and lifting to 70 LBS

Ability to clear hospital vendor credentialing requirements, including proof of vaccination status, required

Must be located within 30 minutes of a major airport

Preferred

Experience as a military technician, computer technician or other complex electronics technician preferred

A+ certification preferred

Experience supporting automation equipment in a healthcare setting is a plus

Experience in healthcare, field service, engineering, biomedical, maintenance, customer service, pharmacy technician, electronics, electrical, technical work, or IT is beneficial for this position