Octapharma Plasma, Inc. · 1 month ago
Donor Center Technician 2
Erie, PA
Full-time
Onsite
New Grad, Entry Level
0+ years expOctapharma Plasma, Inc. is committed to providing high-quality plasma collection services. The Donor Center Technician 2 is responsible for determining donor eligibility, overseeing plasma collection, and ensuring compliance with industry regulations while delivering excellent customer service.
BiotechnologyHealth CarePharmaceutical
Responsibilities
Ensure compliance with all state, federal, and industry regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP) to maintain production standards and facility compliance
Deliver high-quality customer service and maintain a positive donor experience while safeguarding donor confidentiality
Assess donor eligibility, including vitals evaluation, Microhematocrit and Total Protein testing, and registration, in accordance with SOPs
Monitor donor conditions throughout donation to ensure safety, comfort, and product quality
Set up and operate plasmapheresis equipment, troubleshoot alarms, respond to adverse events, and disconnect donors after procedures
Collect, process, and store plasma products and samples in compliance with SOPs and federal transportation regulations, including freezer/refrigerator monitoring and variance reporting
Maintain donor center equipment through routine and periodic QC checks and manufacturer-recommended procedures
Maintain cleanliness of work areas, manage supplies, and ensure safe biohazard disposal
Provide accurate and complete recordkeeping in compliance with SOPs and company policy
Mentor and train staff as a Designated Trainer; partner with Quality Assurance on floor performance, Corrective and Preventive Action (CAPA) implementation, and continuous improvement initiatives
Perform inventory-related tasks, including First-In-First-Out procedures, to ensure product quality and availability
Perform other duties as assigned
Qualification
Required
High school diploma or equivalent (GED)
Specific certification or licensing based on State requirements
Basic computer knowledge and skills
Ability to speak, read, write (legibly and accurately), and understand English
Strong customer service, organizational, and communication skills
Ability to read, follow, and interpret regulations, instructions, and manuals
Ability to understand verbal instructions
Ability to read numbers on screening equipment and perform basic mathematical calculations
Ability to utilize all required and appropriate PPE (Personal Protective Equipment)
Ability to sit or stand for extended periods
Ability to tug, lift, and pull up to thirty-five (35) pounds
Ability to bend, stoop, or kneel
Occupational exposure to blood borne pathogens
Ability to view video display terminal less than 18” away from face for extended periods of time
Ability to enter an environment with a temperature of -40C or colder according to Standard Operating Procedures
Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests
Ability to use assistive devices if needed for mobility or communication
Ability to work day and evening hours, weekends, holidays, and extended shifts on a frequent basis and be punctual
Ability to use a computer and other office equipment
Ability to communicate effectively, both verbally and in writing
Ability to focus and concentrate on tasks for extended periods
Ability to navigate the office environment safely, including stairs and elevators (if applicable)
Ability to travel up to 20% via airplane and vehicle (if applicable)
Preferred
Three (3) months' experience in clerical or customer service position preferred
Bilingual in Spanish preferred (location specific)
Benefits
Formal training
Outstanding plans for medical, dental, and vision insurance
Health savings account (HSA)
Flexible spending account (FSA)
Tuition Reimbursement
Employee assistance program (EAP)
Wellness program
401k retirement plan
Paid time off
Company paid holidays
Personal time
Company
Octapharma Plasma, Inc.
About Us: Octapharma Plasma, Inc. helps change lives through the incredible power of plasma donation.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Judy Smith
COO and EVP
Barry Pomeroy
Vice President - Finance
Recent News
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2025-09-26
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