Lippert · 3 months ago
Claims Representative
Mishawaka, IN
Full-time
Onsite
New Grad, Entry LevelLippert is a leading global manufacturer and supplier of engineered products and solutions. They are seeking customer service focused individuals to join their team as Claims Representatives, responsible for processing and approving claims while providing high-level customer service.
Automotive
Responsibilities
Professionally handle a high volume of inbound/outbound calls daily
Handle, resolve and take ownership of all internal and external customer concerns
Exceptional organization and attention to detail to manage case load efficiently and effectively
Part Identification and Supply
Multi-tasking
Call escalation
Data collection and entry
Establish payment agreements with purchase order setup and reconciliations as needed
Claim follow-up as need to conclude as quickly as possible
Excellent Customer Service and communication skills
Eagerness to learn about insurance policies and bodily injury claims from the inside out to identify how coverage applies to a particular loss
Eagerness to learn about insurance policies and claims from the inside out
Investigate claims, establishes damages, reports status and negotiates the settlement of assigned claims in a supervised learning environment
Has authority to make payment of assigned claims within prescribed limits or with supervisory review and approval
Use claims handling software and laptop to handle claims and resolve customer concerns
Represent the Company and must always conduct oneself as a member of Management
Use strong customer service skills to negotiate with policyholders to settle claims
Provides proactive and extraordinary service to all external and internal customers. This responsibility includes always maintaining a professional and positive attitude
The ability to track and follow all customer request via phone or email until complete
The ability to learn new products and their key features
Communicate with operations teams to provide quick and accurate responses to customer inquiries via phone and email
Assist with initial contact and setup of new accounts
Provide daily support to team members as needed
Identify new Duncan Supply opportunities and build relationships through phone calls and emails
Understand customer needs and creatively solving customer issues
Work with appropriate team members to further develop opportunities
Performs all other responsibilities as may be assigned by management
Qualification
Required
High School diploma or equivalent required
Ability to take and pass state adjusters exam to obtain an adjuster's license
Exceptional organization and attention to detail to manage case load efficiently and effectively
Excellent Customer Service and communication skills
Eagerness to learn about insurance policies and bodily injury claims from the inside out to identify how coverage applies to a particular loss
Eagerness to learn about insurance policies and claims from the inside out
Ability to track and follow all customer request via phone or email until complete
Ability to learn new products and their key features
Communicate with operations teams to provide quick and accurate responses to customer inquiries via phone and email
Assist with initial contact and setup of new accounts
Provide daily support to team members as needed
Identify new Duncan Supply opportunities and build relationships through phone calls and emails
Understand customer needs and creatively solving customer issues
Work with appropriate team members to further develop opportunities
Regular, predictable attendance is an essential function of this job
Preferred
Bachelor's degree preferred
Proficient computer skills
Well-spoken individual who can communicate clearly and respectfully with customer's (internal & external) via phone, email or in person
Capable of working within a team-based structure
Positive attitude
System experience with Microsoft Outlook, Salesforce, Excel and D365
Ability to work independently, under pressure to meet deadlines/timelines
Team player, open to change and changing priorities a must
Demonstrated high sense of urgency, organizational skills, and time management
Possess a strong ability to multitask and problem solve in a fast paced environment
Must be able to remain collected in stressful situations
Willing and able to work overtime, when necessary
Excellent verbal and written communication skills
Customer service experience, preferably in a retail or sales environment
Benefits
Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!
Fair and competitive compensation.
Holiday, personal and vacation days.
Company
Lippert
Whether you're on the road or on the water, we supply premium RV, automotive, and marine products designed to enhance your fun.
Founded in 1956
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jason Lippert
President & CEO and a member of LCII board of directors
Brian Hall
Chief Financial Officer
Recent News
Inside INdiana Business
2022-04-19
2022-02-20
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