AAK · 3 hours ago
Customer Service Specialist
Edison, NJ
Full-time
Onsite
Mid, Senior Level
$56K/yr - $87K/yr
5+ years expAAK is the world's leading specialist producer of plant-based oils, dedicated to making products healthier and better for the planet. The Customer Service Specialist will be responsible for resolving customer queries, managing orders, and supporting key accounts to ensure high-quality service and customer satisfaction.
Food Production
Responsibilities
Enters Customer Orders and addresses price discrepancies/contract issues
Enters credit memos and coordinates return authorizations with minimal support
Enters Customer Complaints/Feedback in ITS and proactively collects additional data needed for investigation of complaint
Proactively reaches out to customers to secure orders
Manages Customer Portals
Responsible for key account transactions and participates in meetings with assigned key accounts and account manager
Supports Key Accounts and Account Managers with opportunity for limited face to face customer visits
Management of conflict resolution (autonomous)
Communication and Management of delays with customer/planning/logistics (rescheduling/re-planning critical loads)
Demonstrates fundamental level of contracting concepts such as balances, sales forecasting
Assists with training new customer support team members
Ability to manage on-boarding of new customer account relationships collaboration with sales account managers
Qualification
Required
Requires BA degree or equivalent work experience
Requires a minimum of 5 years of Customer Service experience in a similar industry or other relatable experience in inside sales, sales support
Ability to handle escalations, responds independently and provides recommendations to improve operational efficiencies
Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks
Benefits
Comprehensive health insurance (medical, dental and vision) starting date of hire
Health Savings Account with AAK annual contribution of $1,000-$1,500
We match 100% of the first 3% you contribute to your 401(k), and 50% of the next 3%
Free Life and Disability insurance
Employee Assistance Program
Supplemental Pet Insurance, Identity Theft Protection and Legal Insurance Plans
Discounts on travel, amusement parks, concerts, movies, and more
Celebrations, events, and activities on site and supporting our communities
Recognition incentives for service and peer to peer recognition
Company
AAK
Everything AAK does is about Making Better Happen™.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Naren Mansharamani
Chief Financial Officer & Secretary to Board (Food Industry)
Samantha Pennello
HR Business Partner
Company data provided by crunchbase