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Harris County · 1 day ago

Help Desk Specialist - Tier 1

Houston, TX

Full-time

Onsite

New Grad, Entry Level

Harris County is seeking a Tier-1 Help Desk Specialist within the Technical Services Division of the Office of Court Management. The role involves providing technical support to court technology users, troubleshooting various technology devices, and collaborating with IT team members to resolve issues.

Government Administration

H1B Sponsor Likely

Responsibilities

Receive help desk calls and provide initial technical support to court technology users; including judges, court staff, and the administrative office of the courts, using both hands-on and remote control capabilities

Case management system support (currently Tyler Odyssey) for end-users throughout the Harris County Justice Courts, and County Civil Court at Law

Initial troubleshooting of computers, printers, scanners, A/V systems, and other technology devices

Ticket escalation in the event that triage requires Tier-2 support for appropriate resolution

Work closely with Information Technology team members to collaboratively support the user-base

Perform basic management of Active Directory including users, groups, computers, and organizational units

Research and present innovative IT support ideas to utilize in the technology environment

Field a diverse array of support calls, including helping users resolve non-technology problems by serving as a liaison between users, service-providing departments, and third-party support providers. This includes answering general phone calls and email correspondence directed to the department

Coordinate with Tier-2 IT team or support requests related to network hardware and configuration, software, audio/video, facilities and building issues, and telecommunications services

Qualification

Tyler OdysseyActive DirectoryMicrosoft WindowsTCP/IP networkingCustomer serviceMicrosoft OfficeTeam collaborationInterpersonal skillsCommunication skills

Required

All applicants must register and take the HRT Clerical Skills Test and score a minimum of 85% with a typing speed of 45 W.P.M. and 85% accuracy

Associates degree in a related field from an accredited college or university

Valid Texas driver's license (upon hire)

Willingness to work collaboratively in a team environment, and strong customer service skills

Ability to communicate effectively with the Tier-2 IT team, Business Process Analysts knowledgeable about court operations, other Office of Court Management staff, judges, and court staff

Excellent interpersonal and communications skills both, written and oral

Knowledge of the Microsoft Windows operating system, as well as Microsoft Office products

Basic understanding of Active Directory and enterprise computer systems in a Microsoft environment

Basic understanding of TCP/IP networking

Preferred

Bachelor's Degree from an accredited university is preferred

Knowledge of Court Case Management Systems and Tyler Odyssey (CMS) is a plus

Company

Harris County

Harris County focuses on transportation, public health, housing, justice and safety, the environment, and other issues.

Founded in 1836

Houston, Texas, USA

10001+ employees

https://www.harriscountytx.gov/

H1B Sponsorship

Harris County has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (2)

2022 (2)