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New York Life Insurance Company · 3 weeks ago

Senior Associate - ServiceNow Developer

New York, United States

Full-time

Onsite

Mid, Senior Level

$121K/yr - $172K/yr

7+ years exp

New York Life Insurance Company is seeking a highly skilled ServiceNow Lead Developer to drive the design, development, and delivery of enterprise ServiceNow solutions. This role combines hands-on technical expertise, leadership, and cloud/automation skills to ensure scalable, secure, and innovative solutions across ITSM, ITOM, SAM, and Vulnerability Response.

FinanceFinancial ServicesInsurance

H1B Sponsor Likely

Responsibilities

Lead the design, configuration, and customization of ServiceNow applications across ITSM, ITOM, VR, and SAM

Develop workflows, business rules, UI policies, client scripts, and system integrations

Ensure solutions are scalable, secure, and compliant with enterprise architecture standards

Drive implementation and enhancements of ITSM modules (Incident, Problem, Change, Knowledge, Request)

Build ITOM capabilities including Discovery, Service Mapping, Event Management, and CMDB health improvements

Implement Vulnerability Response integrations with security tools to streamline prioritization and remediation

Lead SAM initiatives including license reconciliation, compliance tracking, and asset optimization

Design and deploy integration with third-party systems (e.g., CMDB, monitoring tools, security scanners, HR platforms)

Leverage AWS and Infrastructure as Code (IaC) with Terraform to support scalable ServiceNow integrations and deployments

Automate processes to improve efficiency and reduce manual interventions

Enforce code quality through peer reviews, testing, and adherence to best practices

Troubleshoot and resolve complex technical issues, providing Level 3 support as needed

Maintain documentation for developed solutions and system configurations

Act as a technical lead and mentor for ServiceNow developers

Partner with stakeholders, business analysts, and architects to translate business requirements into effective technical solutions

Promote and enforce ServiceNow best practices, standards, and governance

Qualification

ServiceNow developmentITSM expertiseAWS servicesTerraformJavaScriptGlide APIAngularJSREST/SOAP integrationsServiceNow Flow DesignerIntegration HubMID ServersCMDB designITIL processesGenerative AI capabilitiesProblem-solvingLeadershipCommunicationCollaboration

Required

7+ years of ServiceNow development experience with at least 3+ years in a lead/architect role

Strong expertise in ITSM, ITOM, SAM, and Vulnerability Response modules

Proven track record of delivering enterprise-scale ServiceNow solutions

Proficiency in JavaScript, Glide API, AngularJS, HTML, CSS, and REST/SOAP integrations

Strong knowledge of ServiceNow Flow Designer, Integration Hub, and MID Servers

Experience with CMDB design, health, and governance

Familiarity with ITIL processes and enterprise architecture frameworks

Hands-on experience with ServiceNow Generative AI capabilities (Now Assist, GenAI-powered Virtual Agent, AI-driven recommendations, workflow automation)

Cloud & Infrastructure expertise: AWS services and Terraform for Infrastructure as Code (IaC)

Excellent problem-solving, analytical, and troubleshooting abilities

Strong leadership and mentoring capabilities with the ability to guide a development team

Effective communication and collaboration skills with both technical and non-technical stakeholders

Preferred

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Implementation Specialist (ITSM, ITOM, SAM, VR)

ServiceNow Certified Application Developer (CAD)

Exposure to ServiceNow Generative AI certifications/capabilities is highly desirable

Benefits

Leave programs

Adoption assistance

Student loan repayment programs

Company

New York Life Insurance Company

For over 180 years, we’ve helped turn your biggest dreams into milestones that last a lifetime.

Founded in 1845

New York, New York, USA

10001+ employees

https://www.newyorklife.com/

H1B Sponsorship

New York Life Insurance Company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (149)

2024 (99)

2023 (85)

2022 (77)

2021 (48)

2020 (65)