Client Support Technician Team Lead jobs in United States
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NEOGOV · 1 month ago

Client Support Technician Team Lead

position25 - HINDS COUNTY, MS
timeFull-time
remoteOnsite
senioritySenior Level
money$51K/yr - $69K/yr
date5+ years exp

NEOGOV is part of the State of Mississippi's Department of Revenue, which is responsible for collecting tax revenues. The Client Support Technician Team Lead will supervise a team providing IT end user support and ensure effective management of service delivery.

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H1B Sponsor Likelynote

Responsibilities

Accountable for supervision of a team who provides IT end user contractual service management support services
Responsible for supervision of the provision of IT end user service management support, including portfolio of software and hardware products
Oversees end user start up and ongoing usage training

Qualification

IT end user supportMicrosoft Windows troubleshootingCustomer service skillsLeadership skillsTime managementAttention to detailTeamwork

Required

Good customer service skills are required
Knowledge of troubleshooting Microsoft Windows, Desktops, and Laptops
Good time-management and the ability to work with a team and possess good leadership skills
Attention to detail is critical

Preferred

Typically requires High School Diploma or high school equivalency and 5-8 years of experience in an IT end user support environment

Benefits

Flexible Work Hours
Retirement Plan
Deferred Compensation Plan
Group Health Insurance
Paid Holidays
Paid Vacation and Sick Time
Health/Prescription Insurance
Wellness Benefits
Life Insurance
Optional Insurances
Flexible Spending Accounts
Paid Personal Leave and Sick Leave
Military Leave
Holidays
Retirement Programs
Deferred Compensation
State Credit Union
Tuition Reimbursement
Career Development and Training
Promotional Opportunities
Career Ladders

Company

NEOGOV

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NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
dateFounded in 1999
location
El Segundo, California, USA
people-size501-1000 employees
web-link
http://www.neogov.com

H1B Sponsorship

NEOGOV has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)

Funding

Current Stage
Late Stage
Total Funding
$700M
Key Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity

Leadership Team

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Shane Evangelist
CEO
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Brandon McDonald
Head Of Marketing
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Recent News

Canada NewsWire
CPP Investments Net Assets Total $777.5 Billion at Second Quarter Fiscal 2026 Français
2025-11-14
Financial Post
CPP fund grew by more than $45 billion in fiscal second quarter on surging equities
2025-11-14
Government Technology US
Gov Tech Biz Quarterly Roundup: Q3 2025 With Jeff Cook
2025-10-31
Company data provided by crunchbase