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Verantos · 3 weeks ago

Customer Success Manager

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Verantos is a global leader in high-validity real-world evidence at scale, located in California's Silicon Valley. The Customer Success Manager will manage project progress from initiation to on-time delivery, ensuring high-quality deliverables to life-science customers and healthcare partners.

Artificial Intelligence (AI)Health CarePharmaceutical

Responsibilities

Manage customer projects from initiation to project closeout

Determine stakeholder requirements and develop detailed project plans

Drive the progress, management, performance, and completion of projects

Share project status reports and escalate risks as appropriate to management

Engage with external stakeholders

Develop excellent working relationships with customers and research partners

Conduct and lead project meetings including agenda setting, materials preparation, and recording meeting notes and task assignments

Communicate with external stakeholders in a professional manner

Collaborate with key internal stakeholders

Work with key internal stakeholders in cross-functional teams

Coordinate with internal teams to answer customer inquiries in a timely manner

Respectfully hold people accountable for their project roles and deliverables

Build mutual trust and encourage cooperation among team members; facilitate consensus building and working across various styles

Qualification

Clinical research experienceProficient in project management toolsProject management experienceData analysis tools proficiencyAI-first mindsetInterpersonal communication skillsVerbal communication skillsWritten communication skills