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Walmart Canada · 1 month ago

Senior Manager, Technology Operations; Walmart Imports Onboarding

Bentonville, AR

Full-time

Onsite

Mid, Senior Level

$90K/yr - $180K/yr

5+ years exp

Walmart Canada is a leading company in the retail sector, and they are seeking a Senior Manager, Technology Operations for Walmart Imports Onboarding. This leadership role involves managing the onboarding team for WCB Imports, ensuring efficient access for sellers while collaborating with various departments to enhance business processes and technology integration.

DeliveryRetailShopping

Responsibilities

Lead the Onboarding Operations team within WCB Imports

Collaborate directly with leadership to develop and refine onboarding requirements to improve current experience and accommodate new product launches

Represent Marketplace supply chain team in cross functional forums ensuring onboarding requirements are known & aligned

Lead by example and drive continuous improvement of the onboarding processes, including annual goal-setting, performance monitoring, and strategic initiatives

Work with key product and program leads to set the roadmap, incorporating Seller feedback to optimize engagement, utilization, and penetration to reach business objectives

Collaborate with cross-functional teams to define onboarding key performance indicators (KPIs) and establish metrics for measuring business performance and success

Qualification

Program ManagementData AnalyticsProject ManagementCustomer OnboardingECommerce ExperienceCommunication SkillsLeadership SkillsOrganizational SkillsFlexibility

Required

Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area

7 years' experience in project management, program management, program operations, or related area

2 years' supervisory experience

Preferred

Bachelor's degree in a relevant field such as business, economics, finance, or related disciplines. An MBA is highly desirable

Experience (5-7 years) in business product design and development

Experience (5-7 years) leading customer/seller acquisition and/or implementation teams

Extensive experience in eCommerce, online Marketplaces (ideally in transportation, compliance, or supply chain functions) is highly desirable. This includes experience both building in a high growth environment as well as successfully executing in a multi-billion dollar globally scaled enterprise

Strong data analytics skills, including SQL writing and/or AI prompting

Exceptional communication, written and presentation skills, with the ability to convey complex concepts on behalf of business partners and to senior executives in presentation & white paper form

Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area

Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. Knowledge of accessibility best practices

Benefits

Health benefits include medical, vision and dental coverage.

Financial benefits include 401(k), stock purchase and company-paid life insurance.

Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.