Tata Consultancy Services · 9 hours ago
ServiceNow Technical Architect
Kent, WA
Full-time
Onsite
Senior Level
$130K/yr - $190K/yr
5+ years expTata Consultancy Services is seeking a ServiceNow Technical Architect to lead and govern technical implementations across ITOM and ITSM. The role involves designing architecture, gathering requirements, and mentoring teams to ensure streamlined processes and systems aligned to industry best practices.
Business Information SystemsConsultingInformation TechnologyIT Management
Responsibilities
Conduct workshops with business and IT stakeholders , gather requirements, translate them into functional features
Understand business needs and map them to ServiceNow capabilities, ensuring streamlined ITOM and ITSM processes and systems aligned to industry best practices and standard
Design ServiceNow ITOM and ITSM architecture collaborating with business teams and development teams
Define data; models, integrations, workflows, and UI experiences across ITSM and ITOM modules
Lead and govern technical implementations across ITOM ( Discovery, Service Mapping, Visibility) and ITSM (Incident, Problem, Change, Request, CMDB) and CSM (Case Management, Entitlements, Contracts)
Ensure delivery aligns with defined architecture and standards
Provide oversight on ServiceNow configuration, customization, and integrations
Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams
Design custom and out-of-the-box performance analytics, reports, and dashboards
Guide and mentor development teams, BA teams, and platform administrators
Create knowledge artifacts and reusable design templates
Stay updated with new ServiceNow releases and ensure roadmap alignment
Support the pre-sales team with solutioning and effort estimation
Provide product demos and support proof of concepts as required
Identify opportunities in customer landscape and advise customers on ServiceNow solution adoption roadmap
Strong communication, presentation and interpersonal skills
Strong analytical and problem-solving skills
Qualification
Required
Experience in multiple End-to-End implementation of ITOM including CMDB processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, Cloud Management, Orchestration)
Experience with CMDB design, architecture and implementations with a fair understanding of ServiceNow CMDB model and extensions
Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules
Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNow
Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systems
Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP
Expertise in Custom module implementations
Working experience on Workflow administration, ServiceNow Reporting, Form/UI configurations, Notifications, data imports, custom scripting
Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features
Conduct workshops with business and IT stakeholders, gather requirements, translate them into functional features
Understand business needs and map them to ServiceNow capabilities, ensuring streamlined ITOM and ITSM processes and systems aligned to industry best practices and standard
Design ServiceNow ITOM and ITSM architecture collaborating with business teams and development teams
Define data; models, integrations, workflows, and UI experiences across ITSM and ITOM modules
Lead and govern technical implementations across ITOM (Discovery, Service Mapping, Visibility) and ITSM (Incident, Problem, Change, Request, CMDB) and CSM (Case Management, Entitlements, Contracts)
Ensure delivery aligns with defined architecture and standards
Provide oversight on ServiceNow configuration, customization, and integrations
Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams
Design custom and out-of-the-box performance analytics, reports, and dashboards
Guide and mentor development teams, BA teams, and platform administrators
Create knowledge artifacts and reusable design templates
Stay updated with new ServiceNow releases and ensure roadmap alignment
Support the pre-sales team with solutioning and effort estimation
Provide product demos and support proof of concepts as required
Identify opportunities in customer landscape and advise customers on ServiceNow solution adoption roadmap
Strong communication, presentation and interpersonal skills
Strong analytical and problem-solving skills
Preferred
CTAs/ ServiceNow Certified Candidates Preferred
Benefits
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
Recent News
2025-12-31
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