Kemin Industries · 2 weeks ago
Digital Solutions – Service and Support Engineer
United States
Full-time
Remote
Mid Level
3+ years expKemin Industries is focused on enhancing their existing products and services through their cloud-based Service & Application Solution platform, sciORIAN™. The Service & Support Engineer will provide technical assistance, troubleshoot issues, and support internal teams in connecting hardware devices to the platform, ensuring seamless integration and operation.
BiotechnologyFood and BeverageSustainability
Responsibilities
Work in a cross-functional team to deliver the best customer experience for our users
Respond to inquiries and support requests in a timely and accurate manner, via phone, email or chat
Guide KAS teams in using platform features and hardware programming to connect devices
Configure and onboard devices in the sciORIAN ™
Conduct follow-up to ensure proper issue resolution
Provide day-to-day support to KAS teams and field engineers
Educate and train KAS teams on new features, functionalities, and best practices for device integration
Support continuous improvement by sharing feedback and suggestions from KAS teams with the development team
Assist in testing, troubleshooting, and reporting platform malfunctions for resolution
Develop tutorials, user guides, step-by-step walkthroughs, and FAQ content for KAS support
Communicate daily work, challenges, and solutions, share ideas and receive feedback constructively with team members
Play a pro-active role in beta testing and market introduction of sciORIAN™
Qualification
Required
High school diploma or equivalent with 3-5 years of experience in an IT-related position
Excellent written and verbal communication skills in English; multilingual is a plus
Very strong interpersonal abilities, patience, punctuality, multitasking, and a proactive mindset
Independent and self-aware, with an outgoing personality, able to work autonomously and take initiative
Proactive in identifying issues and opportunities for improvement
Effective listening and ability to accurately document support interactions
Strong analytical and problem-solving skills
Experience with remote support tools, helpdesk software, data entry, and MS Office (Word, PowerPoint, Excel)
Interest in IT, programming, or software, with a willingness to learn and apply new technologies
Very detail-oriented, well-organized, and able to work both independently and as part of a team
Highly motivated and committed to contributing to the success of sciORIAN™
Preferred
Bachelor's Degree in IT field with 1-3 years of relevant experience
Experience in Tech Support, Service & Support, or similar IT-focused role
Strong time management skills, able to adjust priorities, and work effectively in a fast-paced, high-pressure environment
Possesses a sharp critical mindset and strong adaptability skills
Interest in IoT architecture - from connectivity to aggregation, analytics, and visualization layers
Affinity for industrial automation
Company
Kemin Industries
Kemin Industries provides health-related products to improve the quality, safety, and efficacy of food.
1001-5000 employees
H1B Sponsorship
Kemin Industries has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (4)
2022 (3)
2021 (2)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$260M2025-12-01Debt Financing· $50M
2025-02-12Debt Financing· $20M
2023-04-25Debt Financing· $65M
Leadership Team
Jason Shelton
Vice President Research And Development
Adriano Di Toppa
Enterprise Data Manager
Recent News
The French Tech Journal
2025-12-02
Precedence Research
2025-12-02
2025-11-20
Company data provided by crunchbase