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Barnes & Noble, Inc. · 1 month ago

Cafe Team Expert

GA - Atlanta - Perimeter - 2846

Full-time

Onsite

New Grad, Entry Level

Barnes & Noble, Inc. is a well-known bookstore chain, and they are seeking a Café Team Expert to lead their café team. In this role, the expert will develop team knowledge, create a welcoming environment for customers, and implement business strategies to ensure a profitable café operation.

Retail

Responsibilities

Maintain reliable and punctual attendance for scheduled shifts, setting the standard for the team and ensuring consistent leadership presence on the floor

Fill scheduling gaps when you are able, being flexible and responsive to the needs of the store — we are open from early mornings to late evenings every day, including weekends and most holidays

Are positive and proactive in your approach to work; you lead by example with purpose and energy, working hard and reliably while inspiring others to do the same

Are supportive of the entire store team, demonstrating kindness, fairness, encouragement and respect

Are always cheerful and helpful with customers, consistently going out of your way to help them and modeling this for the store team

Take initiative to drive your own development, are an enthusiastic learner and use feedback to improve skills

Are an active listener who understands information and clearly communicates messages as expected to support company initiatives and goals

Prioritize resources and barista support appropriately to keep the shift on track

Show that you enjoy being a barista!

Using mastered skills in drink making, creating and maintaining food and beverage presentation standards and adjusting displays, modeling and coaching others in their effective use

Using strong visual merchandising skills, to maintain counter and floor retail fixtures

Running an efficient and quick register while taking orders, coaching others on efficient order taking and speed of service

Using bookselling skills to support the bookfloor team willingly and effectively when available

Actively coaching the team to follow loss prevention procedures, and maintain a safe, secure bookstore by the ability to spot theft and effectively de-escalate challenging situations and problematic behaviors

Managing inventory through effective food and beverage orders

Completing and submit accurate monthly inventory and waste log on time

Use expert knowledge to make effective food and beverage recommendations to customers, acting as a role model to the team

Review category sales, inventory quantities and product waste reports, assessing and acting on information to maximize our sales and profitability

Meet with the SM regularly to review café sales performance, profitability, training, and opportunities, to drive café results

Use knowledge about café safety, hygiene, sanitation guidelines and procedures to maintain all standards appropriately

Qualification

Drink makingVisual merchandisingInventory managementCustomer serviceCoaching skillsLoss preventionFood safety knowledgeTeam leadershipCommunication skills

Required

Maintain reliable and punctual attendance for scheduled shifts, setting the standard for the team and ensuring consistent leadership presence on the floor

Fill scheduling gaps when you are able, being flexible and responsive to the needs of the store