Abby Care · 1 week ago
Program Operations Manager
Boston, MA
Full-time
Onsite
Mid Level
$60K/yr - $80K/yr
3+ years expAbby Care is a company focused on family caregiving, aiming to train and employ family caregivers across the United States. The Program Operations Manager will oversee operations at the caregiving hub, supporting caregiver training and community engagement while ensuring compliance and efficiency.
Child CareHealth CareHome Health Care
Responsibilities
Manage Day-to-Day Site Operations – Oversee physical site logistics, supply ordering, scheduling, and facility/vendor coordination
Support Training & Onboarding – Facilitate family orientation, training attendance, scheduling changes, and compliance tracking
Assist with Clinical & Care Operations – Help with audits, documentation review, inventory, and caregiver onboarding/offboarding
Streamline Operational Processes – Analyze data, support CRM accuracy, improve SOPs, and lead projects to improve workflows
Engage with Families & Community – Respond to family inquiries, manage events, and coordinate with partners and community orgs
Collaborate Cross-Functionally – Support expansion, outreach, billing, and regulatory efforts in partnership with multiple teams
Qualification
Required
3+ years of professional experience in operations, program management, or a related field
Bachelor's degree in Business, Healthcare Administration, or a closely related discipline
Bilingual in Spanish
Exceptional organizational skills with a proven ability to be detail-oriented, resourceful, and adaptable
Proficiency in Google Suite, CRMs (such as Salesforce), and data management/tracking tools
Experience in data analysis and reporting, with the ability to translate insights into action
Availability to work full-time, onsite
Benefits
Comprehensive health coverage that works for you. We cover 90% of your premiums and 70% for your dependents, with multiple PPO plan options to choose from for medical, vision, dental, life, and short-term disability.
Generous paid time off. We provide 15 paid-time-off (PTO) that allow you to recharge along with 10 paid company holidays.
Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat.
Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered).
Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows.
Company
Abby Care
Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase