CCT Tapes · 3 months ago
IT Support / Helpdesk Technician
Philadelphia, PA
Full-time
Onsite
Senior Level
5+ years expCCT Tapes is a leader in innovative adhesive solutions, seeking a talented IT Support / Helpdesk Technician to maintain their systems and support business initiatives. The role involves providing comprehensive IT support, troubleshooting issues, and managing various systems and applications while ensuring compliance with company policies.
ManufacturingPaper Manufacturing
Responsibilities
Serve as the first point of contact for IT support requests via phone, email, and ticketing system
Troubleshoot and resolve hardware, software, phone system, and network issues for on-site and remote users
Install, configure, and maintain computers, mobile devices, printers, and related equipment
Support Microsoft 365, Windows environments, and Sage ERP systems
Manage company phone systems (VoIP, PBX), including setup, troubleshooting, and vendor coordination
Maintain IT documentation, asset inventory, and user guides
Assist with onboarding/offboarding, account setup, access management, and user training
Support system upgrades, security patches, and process improvements in collaboration with Facilities and vendors
Ensure compliance with company policies, cybersecurity standards, and IT best practices
Qualification
Required
Associate or Bachelor's degree in IT, Computer Science, or related field—or equivalent experience
5+ years of IT support/helpdesk experience, with the ability to work independently
Strong knowledge of Windows OS, Microsoft 365, Active Directory, and networking fundamentals
Experience supporting phone systems (VoIP, PBX)
Familiarity with Sage ERP or similar business applications
Excellent troubleshooting, communication, and problem-solving skills
Ability to prioritize tasks and deliver strong customer service
Willingness to travel approximately 25% to our South Carolina facility
Benefits
Comprehensive benefits package: Medical, Dental, Vision, 401k.
Opportunities for professional growth within a global organization.
Collaborative and supportive work environment.
Company
CCT Tapes
Coating and Converting Technologies (CCT) provides a broad portfolio of pressure sensitive tapes and adhesive solutions for an array of applications including automotive, transportation, medical, building & construction, optical, electronics, white goods & appliances, abrasives, graphics, and general industrial applications.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Dessi Karbanova
Chief Financial Officer
Company data provided by crunchbase